Import Supervisor

Position Overview

We are searching on behalf of a well-established freight forwarder for an experienced Customs Supervisor to lead and manage a team of 12 customs professionals in their Romulus, Michigan office. This role is responsible for overseeing daily brokerage operations, ensuring regulatory compliance, and driving team performance in a fast-paced environment.

A Licensed Customs Broker (LCB) is strongly preferred; however, candidates with a Certified Customs Specialist (CCS) designation and strong supervisory experience will be considered.

Key Responsibilities

• Supervise and mentor a team of 12 customs entry writers and specialists
• Oversee the timely and accurate submission of import entries to U.S. Customs and Border Protection (CBP)
• Ensure compliance with all applicable import regulations, including classification, valuation, and admissibility
• Act as the primary escalation point for complex customs issues and CBP inquiries
• Review entries for accuracy, including HTS classification, PGA requirements, and duty calculations
• Maintain and improve standard operating procedures (SOPs)
• Monitor team KPIs, productivity, and service levels
• Provide training and development to staff, including regulatory updates
• Collaborate with operations, customer service, and compliance teams
• Support audits, internal reviews, and post-entry activities

Qualifications

• Licensed Customs Broker (LCB) preferred
• Certified Customs Specialist (CCS) required
• 5+ years of U.S. customs brokerage experience
• 2+ years of supervisory or team lead experience
• Strong knowledge of CBP regulations, HTS classification, and PGA requirements
• Experience in a freight forwarding or 3PL environment
• Proven leadership, communication, and problem-solving skills
• Ability to manage multiple priorities in a deadline-driven environment

Preferred Skills

• Experience with ABI systems (e.g., CargoWise, Descartes, or similar)
• Knowledge of duty drawback, FTZs, or other trade programs
• Process improvement or operational efficiency experience

What They Offer

• Competitive salary and performance-based bonus
• Comprehensive benefits package (medical, dental, vision)
• 401(k) with company match
• Career growth opportunities within a stable, growing organization