Project Manager I - Platform Implementation Manager - Remote - San Francisco Bay Area
Russell Tobin & Associates is currently seeking a Project Manager I. You will work for one of our well-recognized online mobile food and delivery platform clients. The ideal candidate will have 3-5 years of work experience in onboarding customers to a new software system, implementation, project management and/or account management.
Apply now for immediate consideration!
Contract: through 07/31/2026- likely to be extended
Location: Remote
Pay Rate: $38.00 - 42.76 per hour on W2
Project Manager I - Platform Implementation Manager
Remote - but would prefer to have workers local in the following locations:
Preferred Location (Preferred, in Priority) New York City, San Francisco
Secondary Location: (Open To): Phoenix, Los Angeles, Denver, Chicago
About the team Client Commerce Platform is Client's first software-as-a-service business unit – offering a suite of products and services across online ordering, branded mobile apps, loyalty solutions, and more that enable merchants (restaurants, grocers, retailers, etc.) to reach customers through their own first-party channels.
- Within this pod, the Platform Implementation Manager (PIM) Team was created to help our merchants onboard, implement, and grow their business from day one.
- The team supports our merchants after they sign up, through their first weeks live, and delivers top-tier service and support.
We're excited about you because…
- Bachelor's degree or equivalent work experience 3-5 years of work experience in onboarding, implementation, project management and/or account management
- Able to complete tasks accurately, effectively, and on time with superb attention to detail
- Experience working successfully cross-functionally with individual contributors
- Excellent external and internal customer presentation and communication skills
- Tech-savvy: you are curious and able to dig into technical issues and troubleshoot merchant issues before escalating them to engineering
On a day to day, this means
- Working closely with the sales and account management teams to get merchants set up for success from day one:
- Setting up kick off calls and project managing the implementation of Online Ordering, mobile apps, loyalty and gift card programs for our merchants, coordinating with several internal teams to ensure merchants are using our products as soon as they sign up for it
- Technical troubleshooting of issues (within merchants websites and internally) Educating our merchants on our products: answering "how to” questions, proactively guiding and educating them through the transition and set up process and providing operational support during the initial weeks of our products usage
- Collecting and registering feedback from merchants on our products
You will report to the Associate Manager, Strategy & Operations, and work within our Commerce Platform organization.
This primarily remote role, prefer someone close to one of our corporate hubs for easy co-working and collaboration across the team on occasion.
You're excited about this opportunity because you will…
- Drive merchant onboardings & implementations with clear, concise communication.
- Deliver strong presentations and handle merchant frustrations with grace and support.
- Train our merchants on Client's Online Ordering product and functionality.
- Leverage your tech-savviness and curiosity to troubleshoot merchants technical issues.
- Become a product expert and cross-functional subject matter expert on Online Ordering.
- Collaborate and support our sales and account management teams with their merchant implementation challenges.
- Share product and operations feedback with our team on a regular basis to share our team's trajectory and product offerings.
- Meet our team's high bar of internal and external service and timeline goals.
- Highlight opportunities for leadership to improve team workflows and merchant success.
- Be able to achieve immediate results and adapt to an evolving work environment.
- Look for ways to improve and want to shape the direction of the company.
Must be authorized to work in the United States
Why Join?
This role offers the chance to impact financial performance, gain exposure to strong leadership principles, and grow professionally—all with competitive pay and potential for long-term engagement.
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors
