Implementation Lead

About Banyan: Banyan Technology is the leading provider of over-the-road (OTR) transportation management software, delivering end-to-end freight management solutions. Our patented LIVE Connect® platform can serve as our clients' primary transportation management system (TMS) or our API-driven data connectivity solution lets us serve as a powerful connectivity platform, enhancing other TMS, WMS or ERP solutions. Banyan has been recognized as a Top 100 Freight Tech provider by FreightWaves, an Inbound Logistics’ Top 100 Technology Provider, a consistent High Performer on the G2 TMS grid and a Top Workplace by the Cleveland Plain Dealer.

About the Role: Banyan Technology is seeking a motivated and results-oriented Implementation Leads to join our growing team. As an Implementation Lead, you will play a critical role in ensuring the successful onboarding of new clients onto our platform. You will be responsible for managing all aspects of the implementation process, from initial project planning and scoping to ongoing project management, solution configuration and testing, client training and go-live support. Our implementers are collaborators who work with Sales on scoping and starting new work, with our Development team when enhancement work is needed and with Support as we transition completed projects to their excellent care.

Key Responsibilities:

• Develop and execute comprehensive project plans.
• Manage project budgets and timelines effectively.
• Proactively mitigate project risks and issues.
• Configure the sold scope and test it with our client.
• Conduct regular client and internal stakeholder meetings.
• Thoroughly understand client business needs and integration requirements.
• Clearly communicate project timelines and methodology to clients.
• Build and maintain strong client relationships.
• Configure and test the deployed Banyan solution.

Experience:

• 3+ years of experience in software implementation, configuration and project management roles.
• Experience in the freight transportation industry is strongly preferred.

Skills:

• Strong project management and organizational skills.
• Excellent communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Office Suite.
• Experience with Jira is a plus.

Attributes:

• Organized
• Productive
• Collaborative
• Inquisitive

At Banyan, we're not just colleagues; we're a team. We celebrate successes together, support each other through challenges, and always strive to be better. We value Ingenious solutions, a Tenacious pursuit of excellence, a Client-Centric approach, and Transparent communication. Come advance your career with us, and you'll be part of a team that's passionate about making a difference.