We are requesting candidates with hands‐on technical support experience, strong customer service skills, and a solid foundation in networking, endpoint support, and troubleshooting across both consumer and small business environments. Core Technical Support Experience
Tier 1 / Frontline Technical Support
Troubleshooting cable, internet, and voice services
Diagnosing connectivity and service issues using structured problem‐solving tools
Root cause analysis for repeat or chronic service issues
Coordinating repairs and escalation when necessary
Networking & Connectivity
TCP/IP configuration, verification, and troubleshooting
Modem resets, re‐provisioning, and service activation
IP address provisioning and management (add/delete multiple IPs)
Basic network diagnostics and service validation
Systems & Endpoint Support
Installation, configuration, and support of:
Desktop/workstation hardware and software
Network printers
Anti‐virus solutions
Administration of:
Shared folders and file systems
User files and directories
Device drivers and peripheral hardware
Small‐office networking support (LAN setup and maintenance)
Tools & Applications
Experience working with customer support and ticketing tools
Adobe Photoshop or similar tools for image manipulation (scanning and editing assets)
General desktop and operating system support
Customer & Business Interaction
High‐volume, customer‐facing support role with strong communication skills
Ability to handle:
Troubleshooting and repair coordination
Billing and service inquiries
Retention‐focused customer interactions
Experience supporting both internal users and external customers
Ideal Background
Experience in telecommunications, ISP, or managed service environments
Comfortable supporting small office or departmental IT environments
Strong multitasking ability in fast‐paced support settings
Customer‐service oriented with technical problem‐solving capability
