Human Services Assistant II

GENERAL WORK TASKS (Illustrative Only):

Family Services (Primary Role)

• Transport clients (foster youth, families, Adult Services clients) to appointments, visitations, and meetings
• Support family visitation and engagement activities
• Assist with case documentation, filing, and records management
• Help obtain vital documents (birth certificates, Social Security cards, etc.)
• Coordinate appointments, referrals, and client follow-ups
• Provide support with home visits and client communication
• Assist with adoption, foster care, and Adult Services case activities
• Maintain tracking logs for due dates, expenditures, and program requirements
• Prepare correspondence and assist with case documentation

Benefits Programs (As Needed)

• Assist clients with SNAP, Medicaid, TANF, and energy assistance applications
• Scan, register, and route applications in VaCMS
• Screen for expedited services
• Respond to benefit inquiries and assist with EBT issuance
• Schedule appointments and send notices
• Support case maintenance tasks such as return mail and transfers

Administration (As Needed)

• Provide front desk coverage and greet clients
• Assist customers with applications and forms
• Perform clerical and general office support
• Support community outreach events (food drives, holiday assistance, etc.)
• Serve as a liaison with community partners
• Help maintain and update community resource guides

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of:

• Customer service principles and human behavior 
• Office procedures and agency systems 
• Basic program policies and procedures 

Skills in:

• Operating office equipment and computer software (word processing, spreadsheets, data systems) 
• Managing multiple tasks and maintaining organized records 

Ability to:

• Interpret policies and follow detailed instructions 
• Communicate effectively (written and verbal) 
• Work with diverse populations and handle sensitive situations with professionalism 
• Maintain confidentiality and exercise sound judgment 
• Prioritize tasks and meet deadlines in a fast-paced environment 
• Gather information through client interviews and documentation

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent required 
• Additional coursework in human services, social work, business, or related field preferred 
• Relevant experience in administrative support or human services preferred 
• Equivalent combination of education and experience will be considered

SPECIAL REQUIREMENTS:

• Valid driver’s license and acceptable driving record 
• Ability to transport clients and travel locally 
• Ability to pass required background checks