Job Title: HR Support Representative 4
Employment Type: 06 Months Contract
Pay range: $50-55 Per hour
Location: Tualatin, OR
Schedule Notes:
Virtual Flex Schedule. Tuesdays and Thursdays are required days in office (with some flexibility).
Duties
:This role is part of a global HR transformation initiative and will support both global design and regional execution activitie
s
Functional Team Supp
- ortSupport global functional workstreams (Case, Knowledge, Document Management) in partnership with the Global Functional Lead and Regional Lead
- ersAssist with maintaining functional documentation and design materi
- alsEnsure documents are properly versioned, stored, and accessible in SharePo
- intWork with partners to research and support requirements related to knowledge, document, and case management (e.g., retention rules, regional vs global structur
es)
Knowledge Management Sup
- portAssist in formatting, reviewing, and organizing knowledge arti
- clesEnsure knowledge content follows standard templates and struc
- tureSupport bulk updates and clean-up activities for knowledge con
- tentTrack knowledge article readiness for testing and go-
liveDocument Management Sup
- portSupport organization and clean-up of HR documents used in service deli
- veryEnsure documents
- are:Properly stored and categor
- izedAligned to standard naming and struc
- tureAssist with tracking document readiness for migration or use in Servic
- eNowHelp maintain alignment between SharePoint content and HRSD u
sage
Case Management Su
- pportAssist with tracking and organizing case management requirements and scen
- ariosSupport preparation of case examples and scenarios for te
- stingHelp document workflows, routing logic, and process
- notesIdentify and document gaps or issues surfaced during design and te
sting
Testing S
- upportAssist with UAT preparation activities, incl
- uding:Test case formatting and organi
- zationTest data tr
- ackingTrack testing progress, defects, and foll
- ow-upsHelp coordinate defect updates and ensure status is c
- urrentSupport cleanup and documentation after test
cycles
Data Tracking & Reporting
SupportMaintain tracke
- rs for:Requirements and de
- cisionsKnowledge a
- rticlesTesting progress and
- defectsEnsure data is accurate, up to date, and easy to in
- terpretProvide basic summaries to support team vis
ibility
Coordination
- SupportFollow up on action items and deliverables across the functio
- nal teamHelp ensure deadlines and deliverables are no
- t missedSupport cross-team coordination where needed (functional, training,
- testing)Help balance priorities across multiple stakeholders and t
imelinesGeneral Project
- SupportAssist with ad hoc reques
- ts from:HR Services Lea
- der - USGlobal Functio
- nal LeadRegional
- LeadersSupport coordination between global functional direction and regional executi
- on needsSupport readiness activities leading up to
- go-liveHelp maintain organization across multiple regiona
l inputsCore
- Skills:Strong organization and attention t
- o detailAbility to manage and maintain multiple trackers and d
- ocumentsClear and professional written commu
- nicationAbility to follow defined processes and t
emplatesFunctional/Technica
- l SkillsExperience working in Excel and SharePoint (r
- equired)Familiarity with ServiceNow (preferred but not r
- equired)HR processes or HR shared services (pr
- eferred)Knowledge management or documentation standards (pr
eferred)