Job Details:
Duration: 07 months contract
Shift: Must be able to work flexible hours (primarily day shift but some evenings or early morning required to support 24/7 Plant)
Summary:
- This position is part of HR Services which provides support to customers across a variety of HR-related services including talent acquisition administration and responding to customers’ questions and needs, advising on HR policies and practices and executing transactions which support the customer requests.
- Additional responsibilities include administration, regular communication and reporting, research and problem solving, project participation and coordination, auditing of systems information, and conducting training.
Major Duties/Responsibilities:
- Daily attendance tracking
- FMLA tracking & administration report
- Talent Acquisition support – create schedule for interviews and prepare documentation for interviews.
- Onboarding/Orientation support – prepare packets, schedule/coordinate new hire orientations, and organize documentation. Conduct HR orientation presentation.
- Insurance enrollment/billing administration – term/hire/leave notifications.
- Employee support – assist with employee requests, answer employee phone calls, etc.
- Back up support for front desk/phone
- Support HR with other projects and tasks as assigned
Time % Summary of major duties:
- 40% Talent Acquisition Administration.
- 30% Manage Employee Inquiries: Responsible for responding to employee calls/emails/mail (requests of all types) through the SAP CRM system and/or SuccessFactors with high sense of urgency and minimal supervision. Educates/coaches employees seeking information and guidance on various HR-related topics including pay, data changes, processing HR actions, policies and procedures. Responds to employee inquires for benefit plans, including determining employee eligibility and/or contribution level, enrolling employees and their dependents in plans, processing claims, maintaining proper documentation and corresponds with employees concerning plans. Assists with changes in benefit policies, procedures and applicable regional laws. Supports Benefits Open Enrollment period. Knowledge of local employment law and responsibility for carrying out regional process administration. Uses available knowledge articles to ensure that a processes are executed according to the global standards.
- 15% Execute Global Transactions: Administers HR global transactions in SAP HR and/or SuccessFactors including address changes, new hires, internal work events, employee reimbursements including tuition, and employment verification. Uses available knowledge articles to ensure that all processes are executed according to the global standards.
- 15% Maintain Documentation: Ensures that process documentation exists and is maintained for all of the region’s HR processes. Creates HR user guides/manuals to supplement specific country business needs outside those available from HR Shared Services. Ensures all content on the employee-facing website for the region is relevant, available and up to date through communications with HR Center of Excellence. Develops/maintains knowledge articles for all global processes. Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities:
Requirements:
- Microsoft Office experience required
- Knowledge of HRIS systems, SAP HR and SAP CRM, preferable SuccessFactors is a plus
- Spoken and written fluency in English required. Haitian Creole or Spanish are a plus.
- Strong communication skills
- Presentation and training skills
- Must be a team player and work well with others across different departments and shfts. Must be able to promote a professional and positive work environment.
- Ability to plan, organize, and complete multiple projects simultaneously
- Consistently demonstrates Company’s Global Behaviors
- Problem solving skills
- Excellent customer service skills
- Ability to coach/train employees on processes and procedures
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.
