The Oracle Human Resources team is looking for an HR Consultant 1 - Data Center People Support partner to join our data center operations team in Abilene, Texas. The Oracle HR team is a results-oriented team that works with employees and leaders to help make Oracle a great place to work. We are a team of skilled human resource professionals who enjoy working in a collaborative environment within a fast-paced, dynamic, and innovative technology organization.
Oracle Data Centers operate 24/7 to support mission-critical cloud infrastructure. The HR Consultant 1 – Data Center People Support is an on-site, entry-level HR role supporting Abilene, Texas. This position provides front-line HR assistance to employees and frontline leaders, resolves routine people-support issues, maintains accurate case documentation, and partners with HR Centers of Excellence (e.g., HR, Employee Relations, Employment Practices, People Projects & Solutions, HR Ops/Payroll, Benefits/Leave) to ensure timely resolution and appropriate escalation.
Work Environment Requirements:
This role supports a 24/7 operation and requires consistent on-site presence at the Abilene, Texas facility, including interaction with day and night shift teams. The role is subject to controlled-access protocols, which may include biometric identity verification for secure site entry.
Coverage Model:
- Core on-site coverage: ~7:00 a.m. – 10:00 p.m. via overlapping shifts
- Example shifts (may vary): 7a–4p, 9a–6p, 1p–10p
- Weekend/holiday coverage: rotating schedules
- Overnight coverage: structured handoffs and escalation path; on-call participation may be required based on site needs
Responsibilities
- Serve as the on-site first point of contact for employee and manager HR questions; provide guidance on HR policies and procedures and escalate as needed.
- Perform structured intake, triage, and documentation in the case/ticketing system; maintain accurate records and coordinate next steps through resolution.
- Resolve routine employee experience matters (e.g., coworker conflict, workplace norms, minor conduct concerns) using established guidance and playbooks.
- Triage timekeeping and pay-impact questions for an hourly/overtime-eligible workforce (e.g., missed punches, shift differential questions, payroll navigation) and coordinate with HR Ops/Payroll or other COEs.
- Support managers with attendance process guidance and documentation (including time-sensitive steps such as NCNS/job abandonment processes per policy).
- Identify and escalate elevated-risk concerns (e.g., discrimination/harassment/retaliation allegations, etc.) to COE partners per established triggers.
- Maintain on-floor presence across buildings/teams; build relationships with shift leaders and employees and identify recurring themes.
- Support HR projects as assigned (e.g., reports, communications/collateral for HR initiatives).
Qualifications:
Minimum Qualifications
- Bachelor’s degree in Human Resources, Business, Psychology, or related field or equivalent experience.
- Strong customer service mindset and comfort handling in-person employee questions.
- Strong written communication and attention to detail.
- Ability to manage multiple priorities in a fast-paced environment while maintaining confidentiality.
- Willingness and ability to work an on-site, shift-based schedule including rotating weekends/holidays.
Preferred Qualifications
- Internship or 6–12 months experience in HR, employee services, operations support, or customer-facing support.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Exposure to hourly workforce environments (operations, manufacturing, logistics, facilities).
- Experience with case/ticketing systems and/or HRIS (or demonstrated ability to learn quickly).
- Comfort working in controlled-access environments with safety/security requirements.
