Housing Choice Voucher (HCV) Program Administrator

Career Group
Needham, MA

Requirements:

  • Bachelor’s degree in public administration, business administration, housing management, or related field (or equivalent experience)
  • Minimum 3–5 years of experience in HCV/Section 8 program administration
  • Demonstrated knowledge of HUD regulations and compliance requirements
  • Housing Choice Voucher Specialist Certification (e.g., Nan McKay, NAHRO, or equivalent) – preferred
  • Strong knowledge of HUD HCV regulations and program operations
  • Ability to interpret and apply federal regulations and agency policies
  • Proficiency in housing software systems (e.g., PHA-Web, PIC, EIV)
  • Strong organizational, analytical, and problem-solving skills
  • Excellent communication and customer service skills


Key Responsibilities:

The HCV Program Administrator performs all core administrative functions required to operate a compliant and high-performing voucher program, including:

  1. Program Administration & Compliance
  • Administer the HCV program in accordance with HUD regulations, including 24 CFR Part 982
  • Ensure compliance with HUD requirements, PIH Notices, and NHA Administrative Plan
  • Maintain accurate and complete tenant and landlord files
  • Utilize HUD systems, including PIC, EIV, and VMS, for reporting and compliance
  1. Admissions & Leasing
  • Manage waiting list administration, applicant intake, and eligibility determinations
  • Conduct voucher briefings and issue vouchers
  • Process Requests for Tenancy Approval (RFTAs)
  • Coordinate lease-up activities and ensure timely utilization of vouchers
  1. Recertifications & Income Determinations
  • Perform annual and interim recertifications
  • Verify income, assets, and household composition using EIV and third-party verification
  • Calculate tenant rent portions and HAP in accordance with HUD rules
  • Ensure units meet HUD health and safety standards
  • Conduct and document rent reasonableness determinations
  1. Landlord Relations & HAP Administration
  • Execute Housing Assistance Payment (HAP) contracts
  • Serve as primary point of contact for landlords
  • Process and reconcile monthly HAP payments
  1. Program Performance & Reporting
  • Monitor leasing rates and voucher utilization
  • Prepare and submit required HUD reports (PIC, VMS, SEMAP indicators as applicable)
  • Support audits, reviews, and compliance monitoring
  1. Customer Service & Program Support
  • Provide guidance to participants and landlords
  • Resolve disputes and respond to inquiries
  • Ensure program accessibility and fair housing compliance
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