Housekeeping Office Coordinator- Temporary Position

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Located in the heart of Union Square, Grand Hyatt San Francisco is a high-volume, full-service luxury hotel serving business, leisure, and group travelers. The Housekeeping team plays a vital role in delivering a clean, comfortable, and welcoming environment through strong coordination, communication, and attention to detail.

Position Summary

The Temporary Housekeeping Office Coordinator supports the Housekeeping department by handling daily administrative and operational coordination tasks that help the team run efficiently. This role manages communication between Housekeeping, Front Office, Engineering, and Laundry; maintains accurate records and reporting; supports scheduling and supply tracking; and assists leadership with day-to-day office functions. The ideal candidate is organized, dependable, and comfortable working in a fast-paced hotel environment.

Key Responsibilities

Department Coordination & Communication

• Serve as a central point of contact for Housekeeping communications with Front Office, Engineering, Laundry, and other departments.
• Track and communicate room readiness priorities (rush rooms, early arrivals, VIPs, out-of-order/out-of-service) in coordination with leadership.
• Dispatch and follow up on guest requests, re-clean requests, and special projects to ensure timely completion.
• Support daily shift briefings/line-ups with operational updates, notes, and distribution of information.

Administrative & Office Support

• Maintain Housekeeping logs and documentation (room status notes, lost and found, key control logs as assigned, attendance tracking support).
• Prepare daily paperwork and packets (room attendant boards, assignment sheets, inspection lists, and special request reports).
• Support scheduling coordination, call-outs, and coverage tracking as directed by leadership.
• Answer phones and emails; route requests and escalate urgent issues appropriately.

Systems & Reporting

• Enter and update information in hotel systems (work orders, room status tracking, guest request tools, and/or housekeeping systems as applicable).
• Submit and track maintenance requests; follow up with Engineering for completion and room release.
• Assist with productivity reporting, linen/amenity tracking, and other daily/weekly reports as assigned.

Inventory, Supplies & Organization

• Help track housekeeping supplies, amenities, and linen levels; notify leadership of shortages.
• Assist with requisitions, ordering support, and organizing storage areas/office supply rooms as needed.
• Coordinate distribution of supplies, keys, radios, and devices in alignment with department procedures.

Guest Service Support

• Assist with guest requests related to housekeeping (extra towels, amenities, special cleaning requests), ensuring prompt follow-through.
• Support service recovery communication and documentation when cleanliness issues arise.

Additional Duties

• Support special projects such as deep-clean schedules, PM room coordination, and seasonal inventory counts.
• Perform other duties as assigned to support department operations during the temporary assignment.

This is an hourly position with a compensation of $25.32 per hour starting. After 90 days, rate will be at $33.76 per hour. This is a temporary position with employment until June.

Why make a good decision when you can make a Timeless one by applying for your next career opportunity with a Grand Hyatt hotel? Grand Hyatt hotels provide superior services and elevated experiences. Looking for a Timeless beginning in your next career? Apply today at careers.hyatt.com.

· 1+ year of administrative, coordinator, or hospitality operations support experience (hotel experience preferred).

· Strong organizational skills and attention to detail; ability to manage multiple priorities at once.

· Excellent communication and customer service skills (phone, email, and in-person).

· Basic computer proficiency (Outlook/email, spreadsheets, and ability to learn hotel systems).

· Ability to maintain confidentiality and handle sensitive information professionally.

· Flexible availability including weekends and holidays.

· Prior Housekeeping office, Front Office, or hotel operations experience is preferred.

· Familiarity with housekeeping tracking systems, PMS coordination, or work order systems.

· Bilingual skills (helpful, not required).

· Ability to sit/stand for extended periods and work at a computer/phone throughout the day.

· Ability to move throughout the hotel to coordinate with teams as needed.

· Ability to lift up to moderate weight (paperwork, office supplies, amenities) occasionally.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.