Housekeeping Dispatcher

We seek a Dispatcher at Ocean Enclave to exceed guest expectations by being hard-working and creating a welcoming home atmosphere for our guests. Make a positive impact by providing exceptional service every day. Duties are performed with an emphasis on quality and outstanding service.

Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What will I be doing?

• Resolve daily housekeeping service needs and ensures an adequate number of team members are scheduled to perform work.
• Answers incoming calls using valid telephone and radio etiquette.
• Ability to use the facilities management system crafts, dispatch, and complete work orders.
• Prepares and arranges to return lost and found items through on-site pick-up, United States Postal Service, Federal Express, United Parcel Service, or other designated carriers.
• Maintains and communicates accurate suite status to the Front Office team members.
• Prepares reports relating to suite occupancy and incentive programs, where applicable.
• Perform cleaning duties as needed.
• Completes all required Company training and compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.
  

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to the collective bargaining agreement.
**Quarterly bonuses are not guaranteed.

This position requires understanding and following both oral and written directions and knowledge and usage of accurate business English and office practices.

Specific skills and abilities include, but are not limited to, the following:

• Computer proficiency in Microsoft Word, Excel, and Outlook.
• Excellent customer service skills.
• Proficient in time management; the ability to coordinate and lead multiple priorities.
• Ability to take the initiative and successfully adapt to changes.
• Recognizes an emergency situation and takes appropriate action.
• Able to establish and maintain a collaborative working relationship.
• Able to use good judgment; work independently, with minimal direction.
  

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.