Hyatt Hospitality Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. HYATT house, a new kind of Hyatt where the style's relaxed, and the standards are anything but. HYATT househas reinvented the all-suites hotel with new design and amenities more in step with today's traveler is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.The Hotel Operations Supervisorcreates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position supports both front-of-house and back-of-house operations to ensure smooth daily execution, consistent brand standards and high guest satisfaction. The Hotel Operations Supervisor is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while supporting the operational needs of the Front Office, Housekeeping, and Food & Beverage departments.
First contact for guest concerns, ensuring timely service recovery and follow-up
Assisting with training, coaching and onboarding of new team members across multiple departments
Conduct huddles to ensure clear communication of the day’s events to all Guest Service Agents
Support Front Desk operations, including coverage during peak times or staffing gaps
Assist the Food & Beverage Supervisor by covering breakfast operations, maintaining inventory, and supporting the H Bar as needed
Assist with basic guest room inspections to ensure cleanliness and brand standards (no cleaning required)
Oversee reservations to ensure they are pre-assigned and set-up as necessary, including monitoring Online Third Party Agency billing and communication
Conduct Property Tours as necessary
Support administrative tasks such as inventory, supply ordering, vendor communication and documentation of incidents or emergencies.
Walk through of public areas and kitchen with follow up report/checklist to management
Act as Manager on Duty in the absence of management
Our successful Hotel Operations Supervisor demonstrates attributes of a great host by being aware and attentive to our guest's needs. In addition, they create conversations and share a moment thereby making a real connection with our guests.
High School Diploma or GED
At least six months experience as aGuest Service Agent at Hyatt House preferred
Previous supervisory experience preferred
Completion of all First Place Training Modules, with the ability to lead by example with a hands-on, guest-focused approach
Schedule flexibility - must be able to work any shift, including weekends and holidays
Outstanding customer service skills
Ability to work well with other associates
A desire and the ability to grow into a management role is preferred
