Royal Palms Resort & Spa, part of the Hyatt Unbound Collection, is seeking a detail‑oriented and service‑focused Hotel Operations Coordinator to support our Rooms and Food andBeverage division. This role is ideal for someone who thrives in a luxury hospitality environment and enjoys a blend of guest interaction, administrative work, and cross‑department coordination.
Daily responsibilities include, but are not limited to:
- Manage and monitor key hotel systems, including email, Teams, Zingle, Tock, ResortPass, Opera Cloud, Amenity Tracker, Medallia, and Colleague Advantage to support smooth daily operations.
- Maintain and update operational reporting logs such as lost and found records, daily operational reviews, and group resume recaps.
- Serve as a primary point of contact for guest inquiries via phone and email, delivering polished, concierge‑style service.
- Support the Food & Beverage team with guest receipt requests, check adjustments, restaurant reservation assistance, and preparation of private dining menu print‑outs.
- Review and process VIP and special‑category reservations, ensuring all communication, notes, preferences, and special requests are accurately completed.
- Audit upcoming arrivals and ensure all guest preferences, amenities, and special instructions are properly documented and communicated to relevant departments.
- Assist Front Desk, Concierge, and Valet teams as needed to ensure seamless guest service and operational flow.
- Oversee administrative tasks such as maintaining inventory of guest maps, welcome letters, and other printed materials to ensure they are consistently stocked and presentation‑ready.
- Previous experience in luxury hospitality, front office, or administrative operations preferred.
- Strong organizational skills with exceptional attention to detail.
- Professional communication skills, both written and verbal.
- Ability to multitask in a fast‑paced, guest‑focused environment.
- Proficiency with hotel systems (Opera Cloud, MICROS, or similar platforms) is a plus.
- A polished, service‑oriented demeanor aligned with luxury brand standards.
- Open availability, including working weekends and holidays, when business dictates.
The Benefits & Perks
Enjoy free employee meals in our employee dining hall
Discounted & Complimentary Hotel Room Nights
Medical Dental and Vision Insurance (Full-time colleagues)
Retirement savings plan
Excellent training and professional development
Opportunities to work around the world with Hyatt Hotels and Resorts
Tuition/Wellness reimbursement, up to $1,000 a year!
Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Proof of eligibility to work in the United States is required, as well as a completed background check.
