Winter Park Recruiting is a leading recruitment agency focused on connecting exceptional talent with companies that value growth, integrity, and a thriving work environment. We specialize in placing high quality candidates across various industries, helping organizations build high-performing teams. We believe in personalized, strategic recruitment solutions that align with our clients' unique needs and cultures.
We are currently looking for a Hotel Group Specialist in the Las Vegas area. This is a fully onsite position.
JOB SUMMARY:
Working in tandem with the Rental Sales Managers and Sr. Director of Sales, the Hotel Group Specialist is responsible for coordinating all aspects of definite group service milestones as assigned. Their role serves as the key contact and liaison with clients, Worldwide Sales, on-property Ops team and internal departments. The Specialist ensures exceptional customer service, professional written and verbal communication, highly detailed follow-through, and ensures accuracy of all communications and responsibilities are complete upon required deadlines to maximize successful group experiences.
ROLES AND RESPONSIBILITIES:
- Responsible for assisting with Groups, Corporate, Transient Sales & Marketing and Business Travel Sales functions as assigned
- Responsible for all aspects of coordinating definite groups, including but not limited to:
Facilitating group rooming lists, confirmations, VIP guest arrangements
- Create reservation links when requested
- Work with Business Management to ensure deposits are being charged as outlined in contract terms
- Ensure guarantees and billing arrangement are established
- Facilitating tax exemptions, where applicable
- Maintain accurate records in sales systems
- Monitor group pick up and reports both internally and with group point of contact preparing & distributing pertinent details to property operation team(s)
- Work with Revenue & Inventory Departments on special requests and necessary inventory adjustments
- Run various weekly and monthly sales reports
- Process group commissions & rebates
- Ongoing, customized communications with customers, maintaining a knowledge of the customer and group details throughout the coordinating process
- Assist in building and maintaining business relationships with guests, clients, & business partners
- Administration & maintenance of the Sales systems, including but not limited to: Salesforce/FDC, Meeting Broker, Cvent, OnQ SMS
- Working with Marketing team to maintain & update property brochures, flyers, group-related marketing listings, etc.
- Auditing & updating property content in Worldwide Sales resource library
- Assist in rebranding and implementation of new property builds for the brand
- Identify, analyze, and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers
- Ensure all channels of internal communication/documentation with various department including Reservation, Revenue Management, Inventory Management, Business Operations and Resort Management/Operations are accurate and complete. Act as a liaison between; yield management, guests, department managers, to ensure the execution of business requirements adhere to company policies in a timely manner
- Demonstrate efficient time management self-awareness & discipline
- Self-initiative to prioritize many tasks, resort needs, and guest needs accurately - with flexibility to quickly reprioritize, while completing impending deadlines and/or established timeframes
- Participation in occasional sales calls &/or property tours
- Demonstrate strong organizational skills in a fast-paced environment, while working independently on various projects & forms of communication that occur, weekly, monthly, quarterly while creating successful results, with minimal supervision
- Assist with additional regions, tasks, departments, etc. on occasion, when requested
- Embodies the Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
- Completes all required Company training/compliance courses as assigned
- Adheres to Company standards and maintains compliance with all policies and procedures
- Performs other related duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES:
- Proficient with: Excel, Outlook, Word, PowerPoint, Math.
- Fast & Accurate Reading.
- Professional phone etiquette, excellent guest service skills, attention to detail and a positive attitude.
- Excellent communication skills, both written and verbal in addition to the ability & willingness to understand and follow both oral and written directions.
- Education: High School/GED
- Experience: Hotel operations experience (2 years minimum)
Winter Park Recruiting is an Equal Opportunity Employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
