Hotel Customer Service Agent NF02

JobSummary

Serves as a customer service agent at a lodging property having in excess of 399 rooms. Located at Lake Buena Vista on Walt Disney World property

LowGrade

2

HighGrade

2

PromotionPotential

2

SubAgencyName

SHADES OF GREEN RESORT

OrganizationCodes

DD/ARXA

Relocation

False

HiringPath

• public

MCOTags

TotalOpenings

1

AgencyMarketingStatement

It is the applicant's responsibility to read all sections and associated links in this vacancy announcement. Shades of Green Resort - Serving Those Who Serve Shades of Green Resort is dedicated to enhancing readiness and morale of the combined Armed Forces by providing affordable, first-class accommodations in a premier setting combined with friendly and enthusiastic service in an environment revolving around respect, dignity and teamwork for those who have served or continue to serve our great nation. Located at Lake Buena Vista on Walt Disney World property This position is open to the following candidates: NAF Preference 1 Spouse Employment Preference (SEP) NAF Preference 2 Involuntarily Separated From the Military (ISMP) NAF Preference 3 Family Member Preference (FMP) (Foreign OCONUS ONLY) NAF Priority Consideration 1 Business Based Action (BBA) NAF Priority Consideration 2 Former NAF Employee (FNE)/Current NAF (CNE)/Current APF Employee (CAE) NAF Priority Consideration 3 Outside Applicant Veteran (OAV) (Includes spouses and parents) Please refer to the NAF Application Kit for requirements

TravelCode

0

ApplyOnlineUrl

https://apply.usastaffing.gov/Application/Apply

DetailStatusUrl

https://apply.usastaffing.gov/Application/ApplicationStatus

MajorDuties

• Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations. Serves as the hotel representative welcoming and interacting with guests, internal and external customers, and other visitors. Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification, payment processing and guest room key provision and control. Posts charges and payments on guest folios and responsible for the accountability and safekeeping of any assigned change fund. Maintains and updates notes and logs of all activities, and reports to management discrepancies and performance outcomes. Exercises independent judgement to resolve guest complaints as appropriate, maintains daily logs, updates frequently asked questions, and advises supervisor or work leader of more serious and non-routine concerns for resolution. Performs duties normally associated with front office operations as desk clerk, telephone services, reservations, luggage storage, lost & found, accountability reports, parking assistance and security for the hotel operation. Maintains the general cleanliness and appearance of the lobby, breakfast area, common areas, and furniture to ensure overall guest comfort. Provides communication assistance in medical and fire emergencies and may serve as primary point of contact during such emergencies.

Education

Requirements

Evaluations

Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly, or you may be considered ineligible. IN DESCRIBING YOUR WORK EXPERIENCES ON YOUR RESUME, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. WHEN USING EDUCATION TO QUALIFY, PLEASE UPLOAD YOUR TRANSCRIPTS. Your application will remain active for 60 days or upon declination of the position identified in this vacancy (whichever occurs first). Applicants will be referred as vacancies occur. Hiring preferences and priority considerations will be applied in accordance with Federal Law and applicable regulations.

HowToApply

You may submit your application packet using one of the two methods identified below: Electronically (preferred): https://www.usajobs.gov/ and search for announcement number NENAFSG2612929242. All documentation required in the vacancy must be submitted by 11:59 p.m., Eastern Standard Time, on the closing date of the announcement. Manually: A manual application may be obtained by contacting the servicing Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 1:00 p.m., Eastern Standard Time to the Human Resources Office, on the closing date of the announcement. Shades of Green Resort is located on Walt Disney World Property.

WhatToExpectNext

Referred applicants may be evaluated by a rating panel to determine the quality and extent of total accomplishments, experience, education, and/or certification. The top candidates will be forwarded to the hiring official for selection consideration and may undergo an interview and reference checks.

RequiredDocuments

The following documents must be submitted with your application: Resume Optional: Our job application (DA Form 3433) will be accepted in place of a resume. Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position. The below items are accepted and may be needed to support a qualification and/or claimed priority/preference Cover Letter DD-214/ Statement of Service DA 3433 DA 3434 Other (3) Other (4) Other (5) PCS Orders Performance Appraisal Resume Separation Notice (RIF) SF-50/ Notification of Personnel Action Including any of the following on your resume may result in an ineligible rating: Classified or government sensitive information Social Security Number (SSN) Photos of yourself Personal information, such as specifically mentioning your age, gender, race/national origin, etc Encrypted and digitally signed documents Illegible documents or files that cannot be opened

Benefits

BenefitsUrl

http://www.armycivilianservice.com/JOA/NAF_Applicant_Information_Kit.pdf

OtherInformation

Additional selections may be made from this vacancy announcement for up to 60 days after the closing date. Payment of Permanent Change of Station (PCS) costs, or a relocation allowance may be authorized if it is determined that the move is in the Government's interest and in accordance with the installation's relocation policy. Please check out our application information kit to view additional information you may find useful when applying for our jobs.

KeyRequirements

WithinArea

False

CommuteDistance

0

ServiceType

01

AnnouncementClosingType

01

AgencyContactEmail

soghr@shadesofgreen.org

AgencyContactPhone

(407) 824-3190

SecurityClearance

Not Required

DrugTestRequired

False

AdjudicationType