Homeowner Engagement Specialist

At Habitat for Humanity, we bring people together to build homes, communities, and hope. We believe in a world where everyone deserves a decent place to live. As a nonprofit housing organization, we partner with families in need of affordable homeownership—helping them build and purchase safe, energy-efficient homes. Through partnership hours, financial education, and affordable mortgages, we empower families to achieve strength, stability, and self-reliance through shelter.

As a member of the Habitat team, you’ll play a direct role in transforming lives and strengthening communities. We hold high standards for performance and integrity, but our culture is grounded in humility, collaboration, and a deep commitment to our mission. If you’re passionate about making a meaningful impact through the power of homeownership, read on!

As one of our Homeowner Engagement Specialists, you will serve as the primary case manager for future Habitat homeowners, guiding them through every step of our Homeownership Program. This includes conducting monthly check-ins, providing education, and offering personalized support to ensure participants are fully prepared for successful homeownership.

In this role, you’ll lead various homeowner engagement and support initiatives to enhance participant success, increase program retention, and foster strong relationships between Habitat and the families we serve. Your goal is to empower families through education and advocacy, while also strengthening our brand and reinforcing Habitat for Humanity-Spokane’s reputation as a trusted community partner. This position reports to the Senior Program Manager of Homeowner Services.

• Experience in case management, housing programs, affordable housing, or related fields strongly preferred.
• Familiarity with mortgage lending and community development is a plus.
• Strong project management skills, with the ability to manage multiple priorities, deadlines, and details effectively.
• Excellent verbal and written communication skills, with the ability to convey information clearly and build positive relationships.
• Bilingual abilities in Spanish strongly preferred.
• Must maintain a Qualified Loan Originator Certification or be willing to obtain it upon hire.
• Demonstrated commitment to fostering a culture of respect and belonging for individuals of all identities and backgrounds.
• Proficient in Microsoft Office Suite (e.g, Outlook, Word, Excel, Powerpoint).

• Generous benefits, medical, dental, and vision insurance, 14 paid company holidays, flexible vacation, sick leave, paid family leave, flexible spending account, health savings account, life and disability insurance; Employee Assistance Programs; and 403(b) and SEP savings plans.
• Vibrant company culture with a focus on innovation and growth.
• Projects you work on have high visibility and directly impact the families we serve.

The compensation information below is provided in compliance with all applicable disclosure requirements. Base Pay Range: $37,800 – $42,286 Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operational business needs.

At Habitat for Humanity, we embrace a history rooted in creating equity – we take our principles seriously by courageously committing to a culture and workplace where all staff feel safe, welcome, visible, respected, supported, and valued.

How to apply:Please email a resume and/or Habitat for Humanity-Spokane employment application to recruiting@habitat-spokane.org.