Home Shopping Dept. Manager

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

• Lead and manage Drive Up & Go (DUG) operations to deliver an exceptional online grocery customer experience.
• Oversee order fulfillment processes including picking, staging, loading, and customer handoff.
• Ensure accuracy, quality, and on‑time completion of customer orders.
• Monitor workflow and productivity to meet performance and service level expectations.
• Train, schedule, and supervise DUG Associates and Personal Shoppers.
• Ensure compliance with company policies, legal requirements, and operational routines.
• Maintain cleanliness, organization, and safety standards in the DUG and store areas.

We are looking for candidates who possess the following:

• Strong customer‑focused mindset with a commitment to service excellence.
• Effective leadership and team‑building capabilities.
• Clear and professional communication skills.
• Adaptability and resilience in a fast‑paced retail environment.
• Self‑motivation, accountability, and reliability.

• Team leadership and associate coaching
• Online grocery and e‑commerce operations management
• Time management and workflow optimization
• Customer experience management
• Policy compliance and operational execution

• Store layout, grocery product assortment, and pricing.
• Online ordering platforms and handheld scanning technology.
• Retail customer service standards and best practices.
• Safety, sanitation, and workplace conduct requirements.

• Ability to multitask and prioritize in a high‑volume environment.
• Ability to understand, follow, and communicate procedures and instructions.
• Ability to work independently and collaboratively within a team setting.
• Physical ability to stand, walk, lift, push, and pull throughout scheduled shifts.
• Ability to maintain regular and predictable attendance, including variable schedules.