With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
Job Description
Position Summary:
Delinquency Coordinator is responsible for monitoring homeowner account statuses and managing the full lifecycle of assessment collection activities. This role ensures timely follow-up on delinquent accounts, coordinates lien and legal actions, and maintains compliance with applicable state civil codes and governing documents.
Key Responsibilities:
- Monitor and track homeowner accounts for delinquency, payment activity, and collection status
- Generate and review reports identifying past-due accounts and collection trends
- Initiate collection processes in accordance with company policy and state regulations
- Audit charges posted to homeowner accounts to ensure accuracy and compliance with the association’s collection policy
- Verify that all fees, late charges, interest, and collection costs are properly applied and supported
- Prepare and draft resolutions for Board of Directors approval related to liens, collections, and legal actions
- Coordinate lien filings for delinquent accounts, ensuring accuracy and timeliness
- Transition accounts with recorded liens to collection attorneys, including preparing required documentation and resolutions
- Post and reconcile attorney payments to homeowner ledgers, ensuring accurate accounting of legal costs and payments received
- Act as liaison between management, legal counsel, and internal staff regarding collection matters
- Monitor and manage homeowner payment plans, ensuring compliance with agreed terms
- Process lien releases upon satisfaction of outstanding balances
- Maintain accurate and up-to-date records of all collection activities and communications
- Ensure all collection efforts comply with applicable state civil codes, HOA governing documents, and company policies
- Respond to internal and homeowner inquiries regarding account status and collection procedures in a professional manner
Compensation:
$23.00 - $25.00/hour;direct experience highly considered.
Employment Type:
Full time
Work Location:
1921 Palomar Oaks Way, Ste. 205, Carlsbad CA 92008
Requirements
Qualifications:
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred
- 1–3 years of experience in collections, accounts receivable, or HOA/property management preferred
- Knowledge of HOA governing documents and state collection laws/civil codes is strongly preferred
- Strong attention to detail and organizational skills
- Ability to handle sensitive financial matters with professionalism and confidentiality
- Proficiency in Microsoft Office (especially Excel) and property management/accounting software
- Excellent written and verbal communication skills
Key Competencies:
- Analytical thinking and problem-solving
- Time management and ability to meet deadlines
- Strong documentation and reporting skills
- Ability to work independently and collaboratively
- High level of integrity and accountability
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
