A High Roller Attraction Ambassador is responsible for greeting guests and operating the High Roller systems. They are responsible for the safety of the guests while at the attraction and as they board the wheel.
Follow the basic principles of Safety, Courtesy, Show, and Capacity as they relate to the High Roller.
Work in the job areas listed below:
Ticket Taker
Security Bag Checker
Grouper
Loader
Unloader
Control Tower
Ticket sale upgrades
Group/VIP Reception
Guest Relations
Demonstrates the highest level of guest service and attention during the guest’s contact with the High Roller organization.
Involve supervisor to resolve customer service problems as necessary.
Works in collaboration with other employees to create a safe, exciting experience for the High Roller guest.
Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, and gaming regulations.
Actively involved in Total Service initiatives.
Stays informed of property promotions, programs and amenities.
Possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary.
Ability to think independently in making decisions to maximize customer service experience.
Ability to effectively manage time and perform multiple tasks simultaneously.
Excellent interpersonal, communication, problem solving, and analytical skills required.
Must meet professional appearance standards as prescribed by company policy.
Must be able to listen and respond to visual and aural cues.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
