Helpline Clinician-Elder Abuse

Title: Helpline Clinician-Elder Abuse

Location: Upper East Side

Org Unit: Elder Abuse

Work Days:

Weekly Hours: 35.00

Exemption Status: Exempt

Salary Range: $72,400.00 - $79,100.00

*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

This role assists the NYCEAC’s Elder Abuse Helpline offer the following services to concerned persons: trauma informed counseling and emotional support to ease uncertainty, anxiety, and stress; identification and discussion of concerns and needs; guidance to help plan next steps; accurate information and education about elder abuse, neglect, and financial exploitation; and appropriate and timely referrals with the goals of decreasing a concerned person’s own distress and increasing their capacity to be a support to victims of elder abuse.

This position also includes development of an outreach strategy for publicizing the Helpline’s services and developing materials to reach concerned persons reflecting the diversity of New York’s diverse populations.

• Provides direct services to those who contact the Helpline through phone and internet-based approaches, including trauma informed counseling and emotional support; education; referrals; guidance with planning action steps; and safety planning.
• Maintains meticulous documentation of all calls and clinical activity in the Helpline’s database system.
• Fulfills all reporting requirements including Daily Time and Activity Logs and Monthly OVS Functional Time Sheets.
• Participates in regular meetings including Elder Abuse Helpline staff meetings, case review meetings, individual supervision, NYCEAC staff meetings, and other meetings as needed.
• Participates in trainings to enhance skills and deepen knowledge in order to effectively support the work of the Elder Abuse Helpline.
• Develops an outreach strategy for publicizing the Elder Abuse Helpline’s services.
• Develops materials for and coordinates outreach for the Elder Abuse Helpline including use of mixed media approaches.
• Works collaboratively with other NYCEAC staff to assist in provision of trainings about elder abuse to diverse populations that incorporate information about the Elder Abuse Helpline.
• Represents the program and the needs of concerned persons at professional and public venues, including conferences that may involve travel.
• Performs other related activities as assigned.

• Master's Degree

Master’s degree in social work, psychology, counseling or other related field.

LMSW or LCSW preferred.

Proven skill in providing counseling services that include addressing trauma, triaging cases and rapid engagement and assessment.

Demonstrated experience with public speaking, materials development and conducting outreach.

• Strong verbal and written communication skills.
• Ability to work independently and as part of a team within a fast-paced working environment.
• Excellent interpersonal skills, training and/or teaching skills, superior presentation skills, and exceptional time management and organizational skills.
• Demonstrated ability to engage in creative problem-solving and think strategically.
• Working knowledge of computer software including Microsoft Office, Word, Excel, Outlook, Power Point and proficiency in conducting internet research.
• Willingness to learn other user friendly database software utilized by the program.

Flexibility to work some evening and weekend hours, which can primarily be done remotely.

Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “any person, any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.