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Job Title: Helpdesk Support Technician - Contractor (Level I and II)
Job Term: Contract (Long Term)
Location: Manhattan, NY - Onsite (Park Ave location)
Contractor (4+ years experience) - Past Military is a must
Must have the following :
- Must be open to a long term contract role
- Must have a past military background to be considered for this role.
- 4+ years of both Level 1 and 2 support experience, supporting both laptops and desktops.
- Must have tracking system experience, such as ServiceNow or similar.
- Excellent Customer service.
- Friendly personality.
- Primary location is New York, but willing to commute to New Jersey if needed.
- Flexible with hours – Bank hours are from 8:30 to 5:00 --- but when there is a Board meeting, the team will have to arrive at 7:30. They have a schedule, so everyone rotates.
Responsibilities :
- Responsible for maintaining and creating new departmental documentation including procedures and desktop instructions.
- Work with other teams to offer support as needed.
- Software installation on servers, desktops, laptops, and mobile devices.
- Assist the Service Desk team with planning, implementation, and completion of annual inventory in the office and collocation facilities for inventory.
- As requested, perform server, desktop, and laptop administration tasks including budget assistance and hardware/software support.
- When assigned, assist with daily activities and distribution to the remainder of the department staff.
- Assist and implement enhancements to department workflow and processes.
- Assist with the planning, implementation, and completion of iOS updates.
- Attend classes and trade shows related to the desktop environments.
- Perform all other duties as assigned.
Education :
Bachelor's degree preferred. Military or work experience may be considered in lieu of education.
Essential Duties :
- Work independently to fulfill the essential functions for Windows desktop administration.
- Configure, implement, maintain, distribute, and document desktop hardware and software.
- Monitor, manage, and document desktop performance.
- Report significant capacity issues in a timely manner to the Service Desk Manager, Service Desk
- Contribute with the creation and maintenance of disaster recovery procedures for desktop environments.
- Provide first-level end-user support.
- Act as an internal consultant to other IT functions and business groups as appropriate.
- Identifies, researches, and resolves the most complex technical problems.
- Application Support (Client-Server and Web-based):
- Work with the vendor and user in the planning, implementation, change control, testing, documentation, performance monitoring, capacity planning, and problem resolution and disaster recovery setup for internet-based applications.
- Support Windows-based applications which run on a desktop environment. This includes, but is limited to, applications such as Office 365, MKinsight, Adobe Suite, FedTrade and Bloomberg.
Security Administration :
- Work with Security Specialists to ensure the hardening of any systems and devices and that patches are being applied as necessary. (ex. desktops, Laptops, and mobile devices)
People Skills
- Communication – demonstrates oral and written communication skills to facilitate and listen in a collaborative manner.
- Analysis – demonstrates analytical & problem-solving skills. Ability to collect, research, organize and present data from varied sources developing logical, justifiable recommendations. Can conform to shifting priorities and timelines.
- Project Management – demonstrates the ability to plan, develop, and coordinate departmental projects. Establishes and maintains effective working relationships at all levels.
Technical Skills
Knowledge of the following operating system:
- Windows OS – Desktop
- Knowledge of security administration as it relates to Windows and Internet applications.
- Knowledge of various network architectures and protocols.
- Knowledge to support LAN and internet environments.
- Knowledge of a Service Desk ticketing system and process (ex. ServiceNow).
- Knowledge of reporting within the ticketing system.
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Thanks & Regards,
Aman Srivastava | Lead Recruiter
KPG99, INC | www.kpgtech.com
3240 E State, St Ext | Hamilton, NJ 08619
Direct: 609-400-4006 | [email protected]
linkedin.com/in/aman-srivastava-837453b9