We are a long-standing Managed Services Provider supporting small to mid-sized organizations across multiple industries including healthcare, finance, manufacturing, and education. Our environments are structured, our client relationships are long term, and our team is built around collaboration and continuous learning. We focus on doing things the right way with clear processes, strong documentation, and steady growth.
We are adding a Level 1 Help Desk Technician to support client environments from our Long Island office. This role is focused on resolving day to day technical issues, supporting Microsoft 365 and endpoint environments, and building a strong foundation in MSP operations. You will be supported by a team of experienced engineers and given a clear path to grow into higher level roles.
Core Focus
• Handling incoming service requests via phone, email, and ticketing system
• Troubleshooting Windows, macOS, Microsoft 365, and connectivity issues
• Supporting user onboarding and offboarding
• Deploying and configuring workstations and peripherals
• Maintaining accurate documentation in the PSA system
• Escalating more complex issues to senior engineers
What We Are Looking For
• 1 year of MSP experience
• Basic understanding of Windows operating systems and Microsoft 365
• Fundamental networking knowledge including DNS, DHCP, TCP/IP
• Strong communication and customer service skills
• Ability to prioritize tasks and follow structured processes
Compensation and Benefits
• $50,000 - $60,000
• 401k with company match
• Medical insurance
• Dental and vision coverage
• Performance-based bonuses