Help Desk Technician I - $28 to $32 an hour (DOE)

Now Hiring: Help Desk Technician I | Santa Ana, CA (Hybrid)

We are seeking a Help Desk Technician to join our Information Technology team and serve as the first point of contact for technical support across the organization. This role is ideal for someone who enjoys problem-solving, providing strong customer service, and helping maintain smooth day-to-day IT operations.

Work Location: Santa Ana, CA 92704

Schedule: Hybrid – 3 days onsite / 2 days remote

Training Requirement: First 3 months onsite, 5 days per week in Santa Ana

Pay Range: $28–$32 per hour

What You’ll Do:

· Serve as the primary contact for internal users needing technical assistance via phone, email, or ticketing system

· Troubleshoot and resolve common IT issues involving

·  Windows / macOS workstations

·  Microsoft 365 (Outlook, Teams, Office)

·  Password resets and account access

·  Printers, peripherals, and basic networking

·  Log, categorize, prioritize, and manage support tickets accurately

·  Perform remote troubleshooting using approved support tools

·  Support employee onboarding/offboarding, including account setup and deactivation

·  Document solutions and contribute to IT knowledge base improvements  

What We’re Looking For:

• 3 years of IT support or helpdesk experience
• 2+ years of Networking
• Strong troubleshooting skills across hardware, software, and basic networking
• Experience with Microsoft 365, ticketing systems, and remote support tools
• Strong communication skills and customer service mindset
• Detail-oriented with strong problem-solving ability

Qualifications:

• Degree in IT, Computer Science, or related field preferred

This is an excellent opportunity for someone looking to grow within IT while supporting a fast-paced business environment.