Help Desk Team Lead

Position: Technician Team Lead

Duration: 12+ month contract with possibility for extensions

Location: 5 days/week onsite in Valley Stream, NY

Hours: 8:30 AM - 4:00 PM

Marchon's client is hiring a Team Lead to help lead a small team of Support Technicians. This is a hands-on Team Lead role on-site.

• Provide direct on-site problem resolution for both on and off warranty desktop systems. Install desktop hardware and software.
• Experience supporting Apple Chromebooks and iPads
• Knowledge of IP/Cloud phones are preferred
• Perform desktop imaging and configuration
• Workstation and desktop software management for all non-terminal clients
• Help to ensure maximum system and network availability
• Using the proper software, monitor systems and servers for worm/virus/spyware attacks
• Create, administer and maintain the users' computing environments; e.g. creation and maintenance of user accounts and profiles, creation of user logon scripts, server-based storage, user file security, and user e-mail accounts.
• Troubleshoot and support end-users with logon, printing, file saving, network access, and application problems.
• Assist with deployment and installation of all hardware and software related to client environments.
• Troubleshoot and support the server systems and application software.
• VMware or Azure experience is preferred
• Help monitor network health. Well versed in networking, routers, and switches.
• Maintain system data backup and restoration procedures.
• Configure and troubleshoot hardware components including servers and network equipment.
• Install, upgrade and update server applications.
• Assist in the troubleshooting of telecommunications and network equipment problems.
• Monitor system network security and uptime.
• Provide Wide-Area Network (WAN) support and troubleshooting with the Network Operations Center. Install and troubleshoot local and network printers, scanners and multipurpose devices, digital cameras, mobile devices, removable storage devices, i.e. media drives.
• Manage and monitor remote Finance Manager Backup and Disaster Recovery.
• Provide support, maintenance, monitoring and/or management of a newly developed system as well as applications or systems that were developed and implemented in the past.
• Navigates and/or maintains various systems and databases for miscellaneous job-related duties as assigned and assists in the preparation and ongoing maintenance of all supporting documentation
• Strong communication skills. Ability to communicate upstream and downstream with technical and non-technical staff