Yutori Method™ is managing the recruitment for this role.
This is a full-time role for a NY based founder with occasional in person brainstorm sessions or meet ups on a monthly basis.
About Justin Schuman
Justin Schuman is a former Broadway actor turned storyteller, educator, and presence expert whose content reaches nearly one million followers across platforms. Through organic content focused on human performance, self-awareness, leadership, and authentic visibility, Justin has built a large and highly engaged global audience around his work.
Justin’s work helps people stop performing versions of themselves and show up more fully in their lives, businesses, and leadership. Through content, programs, and community, he has built a platform centered on the idea that the most powerful personal brands are rooted in honesty, story, and humanity.
The Opportunity
This Head of Operations role partners directly with the CEO to build the operational backbone of the business. You will translate creative direction and audience growth into structured systems, scalable processes, and clear execution across marketing, revenue operations, and team coordination.
The audience is already thriving. This is focused on designing the infrastructure that converts engagement into a sustainable, scalable business. The right operator will build the CRM, funnel systems, and operational cadence that support long-term growth across programs, partnerships, speaking engagements, and publishing opportunities.
The Right Fit
You are someone who:
- Is excited by the opportunity to build operational systems
- Understands the dynamics of creator-led or personal brand businesses
- Is fluent in CRM infrastructure, funnels, and lifecycle marketing systems
- Thinks in systems, data, and automation rather than manual execution, leveraging AI, integrations, and automation tools to build scalable systems
- Enjoys translating creative ideas into clear operational plans
- Is comfortable managing contractors, vendors, and distributed team members
- Has strong instincts around funnel performance, audience behavior, and conversion opportunities
- Communicates clearly and keeps teams aligned around priorities and deadlines
- Is inspired by Justin’s mission and excited to support the growth of his platform
Job Responsibilities
Supporting the CEO
- Translate Justin’s creative direction and vision into clear operational priorities and systems
- Protect the CEO’s time and focus by establishing decision frameworks and operational guardrails
- Provide performance visibility through dashboards and operational reporting
Systems and Project Management
- Design and implement scalable operational systems that support audience growth and program delivery
- Select and manage CRM infrastructure, automation tools, and project management platforms
- Build and maintain SOPs, workflows, and documentation for consistent execution
- Manage the operational technology stack and integrations across vendors and tools
Revenue and Funnel Operations
- Monitor funnel performance including lead generation, conversions, and revenue visibility
- Implement forecasting systems and lifecycle marketing infrastructure
- Define the client journey from audience engagement through program completion
- Identify opportunities to improve product offerings and funnel conversion
People and Contractor Management
- Manage contractor relationships and ensure clear accountability across the team
- Serve as the operational liaison for fractional partners and vendors
- Support hiring and onboarding of contractors and virtual assistants as the team grows
Requirements
- Bachelor’s degree or equivalent
- 5+ years in operations, integrator, chief of staff, or senior management roles
- Experience working in creator-led, personal brand, or online-first businesses
- Strong experience with CRM systems and funnel management platforms
- Experience with project management tools such as ClickUp, Asana, Notion, or Monday
- Must be authorized to work in the United States without sponsorship
Logistics and Compensation
- Location: Remote / Hybrid (U.S.-based), occasional in person brainstorm sessions.
- Role type: Full-time
- Schedule: Flexible with availability during key operational periods
- Compensation: $100,000-$125,000 annually
- Benefits: Details shared with finalists
- Authorization: Must be authorized to work in the U.S. without sponsorship
