Head, Commercial function, SSR Minerals

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date:

Introduction

We are seeking a Head- Commercial Support & Customer Service to join our SSR Minerals team. You will be responsible for developing and implementing Strategies for meeting business and functional objectives, which involves Proposals, Business analytics & Order Management for SSR Aggregates and SSR Minerals in MEI region. Your role plays a crucial part in the organization, which will contribute to Customer Success program and strategic alignment with the Sales & Business Line. In this position, you will report to Head - SSR Minerals.

This position is mainly located in Gurugram.

The Team you belong to

You will join a team of young technical and management professionals who are passionate about commercial alignment with business and take ownership of customer experience. We are currently working on building strong connections with customers.

We work closely with internal // external stakeholders, such as Service sales, Global Logistics, Product Line and business line. Our team culture is all about having our core values as High ambition Always /Customer in Center/ Open & Honest and getting it done together (VALUES / WAYS OF WORKING). The members in our team are located in across various locations in India & ME.

What you’ll do

• Responsible for developing and implementing strategies for meeting business and functional objectives.
• Needs to ensure the alignment with business strategy with long term business plan and if required, needs to discuss the same with Sales/BA/BL.
• Pricing review for each business line for Service Sales and keeping it abreast as per Market standard.
• Demand forecasting in close coordination with Sales/TSS Teams.
• Responsible for New tool development/deployment to enable change management.
• Ensuring Metso Global processes and SP operating model, governance, roles and responsibilities are in place.
• Ensuring proposal management for SSR Aggregates & SSR Mining
• Localisation Drive (of parts)
• Discussion with GLO and tracking of OTD on MA-level, AAA-Customer level and plan for improvement steps.
• Salesforce Compliance and key customer data management , Digitalization implementation envisaging AI to be implemented using such data

Who you are

• Must be a Graduate in Engineering (Mechanical/Electrical)
• 15-20 Years of experience in handling customers, Commercial, proposals and Order Management
• Excellent Leadership Skills handling multi location team
• Good Negotiation Skills, Communication, analytical skills and collaborative skills
• Proven expertise in Customer relationship Management

What's in it for you

• Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, meal benefits, and engagement surveys.
• Annual bonus - global incentive programs tied to business and performance targets.
• Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
• A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.

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