HCCR Poker Dealer (Part Time; Varied Shift)

Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE:            Poker Dealer
DEPARTMENT:                 Poker
DIVISION:                          Operations
GRADE/FLSA STATUS:   H5—Non-Exempt
BADGE TYPE/COLOR:   Key—Blue
REPORTS TO:                   Supervisor, Table Games; Dual Rate Supervisor, Poker
SUPERVISES:                    N/A
 

JOB SUMMARY:

Responsible for all aspects of dealing various Poker and Poker Derivative games as assigned, while providing a courteous and entertaining experience for Harrah’s Cherokee Casino Resort guests. 

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Deal Poker and Poker Derivative games in order to provide guests with courteous and accurate service and promote an entertaining environment; maintain department standards of game productivity

• Provide gaming instructions to guests when requested or as assigned in order to encourage gaming activity

• Demonstrate superior guest service skills by displaying outlined service behaviors at all times

• Maintain an upbeat and positive attitude, create positive energy with gestures, and sustain enthusiasm from one interaction to the next

• Initiate courteous and friendly conversations with guests

• Informed of daily information; build relationships by greeting guests with a warm, friendly verbal greeting

• Possess money-handling skills, count large sums of cash, and exchange for table chips 

• Possess a thorough working knowledge of all Poker-based games, certified to deal

• Collect poker revenue from the pot in accordance with departmental raking procedures

• Documented strong knowledge of department policies and procedures, including those pertaining to Federal and Regulatory laws and guidelines

• Check for satisfaction and effectively resolve service breakdowns when they exist

• Exercise appropriate discretion in identifying situations that require management attention

• Provide game protection by keeping visual contact of all guests and the game layout, and reporting any suspicious activity to the immediate supervisor 

• Act as a role model and always present oneself as a credit to Harrah’s Cherokee Casino Resort, and encourage others to do the same

• Promote Caesars Rewards programs and card membership

• Create an atmosphere of luck and celebrate guest wins

• Provide a warm farewell and thank guests for visiting

• Delight our guests with outstanding service

• Adhere to regulatory, departmental, and company policies and procedures in an ethical manner

• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, and Values

MINIMUM QUALIFICATIONS:

•  A High school diploma or GED is required
• Candidates will be required to show a certificate of completion from an accredited dealer school, or have six months of prior dealing experience, or pass a Poker Dealer audition at Harrah’s Cherokee Casino Resort
•  Must demonstrate the following essential knowledge and skills:
  • Excellent written and oral communication skills
  • Must be able to communicate with coworkers, supervisors, and guests
  • Strong Math skills
  • Attention to detail
  • Ability to interact with customers
  • Documented teamwork behaviors and attitudes
  • Self-starter; must work without close supervision
  • Neat, professional appearance with excellent personal hygiene

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Must be able to operate in stressful situations
• Must be able to lift 30 pounds and carry 5 pounds
• Must stand for long periods of time
• Must be able to maneuver to all areas of casino
• Must be able to stoop, bend, reach, kneel, twist and grip items
• Must be able to respond to visual and aural cues
• Must be able to read, write, speak and understand English
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
• Must be able to work a flexible schedule including weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.  Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary.     7.21.25