Partner with an award-winning team that puts your career first. At TRC Talent Solutions, we don’t just fill jobs; we build careers. Named a "Best of Staffing" leader for multiple years, our IT & Engineering division is led by industry experts who understand the technical nuances of your role. When you work with TRC, you get a dedicated advocate, transparent communication, and access to the most iconic brands in the country.
The Client Sizzle
Imagine supporting the technology backbone of one of the most successful and beloved brands in the American hospitality industry. Our client is a Fortune 500 pioneer recognized globally for its culture of excellence, innovation, and "people-first" philosophy. You will join a high-performing Technology Delivery team that manages thousands of locations, ensuring their mission-critical hardware stays online. If you want a long-term, stable remote contract with a company that defines industry standards, this is it.
Role Overview
We are seeking a Hardware Support Analyst III for a 12-month remote engagement. You will serve as a critical bridge between corporate technology teams and third-party vendors, managing the full hardware lifecycle—from procurement and installation to retirement and auditing.
Key Responsibilities
Strategic Vendor Relations: Lead review meetings with top-tier hardware partners (POS, registers, peripherals) to track trends and resolve systemic support issues.
Lifecycle Management: Coordinate the RMA (Return Merchandise Authorization) process and manage unreturned equipment (URE) to minimize fees and maximize inventory efficiency.
Financial Integrity: Perform high-level audits of hardware invoices against ServiceNow documentation to ensure billing accuracy for thousands of site locations.
Documentation & Support: Act as the Tier III escalation point for complex hardware failures and maintain the "source of truth" installation and user guides.
What You Bring to the Table
Experience: 7+ years in IT Hardware Support or Asset Management (or a Bachelor’s degree in a related field).
The Tech Stack: Expert-level proficiency in ServiceNow for asset tracking and inventory management.
Industry Savvy: Previous experience managing hardware for large-scale retail or restaurant environments (specifically POS, registers, and payment terminals).
The "Pro" Factor: The ability to communicate with high-level stakeholders and franchise operators with professional poise and clarity.
