The Division of Public Safety and Security (DPSS) leads all public safety functions within the university, including police, security, and emergency management, and offers an integrated approach to safety and security, operating 24 hours a day, seven days a week, 365 days a year. DPSS combines Ann Arbor, Dearborn, and Flint operations to provide students, visitors, faculty, and staff with a safe and secure environment. Through our partnerships across the university and local, state, and federal law enforcement agencies, we use a blended service model to meet the needs of our community and exceed expectations. We employ those who actively embrace and uphold our values of respecting differences, promoting equitable practices, and fostering intentional inclusion. This means creating an environment where everyone in our community feels valued, welcomed, and safe. We prize proactive engagement with our community and provide compassionate and professional service to enhance the quality of life for all. Our UM-Dearborn Department of Public Safety seeks to fill two Police Officer positions, who will report to a Police Sergeant. UM-Dearborn DPS is now responsible for the safety and security of Marygrove College, and assignments may include this site. Responsibilities include: - Deliver exceptional customer service with an inclusive mindset, ensuring all community members feel valued and supported. - Anticipate needs and resolve issues, using your problem-solving skills to address challenges professionally. - Greet all building entrants warmly, creating a welcoming first impression. - Protect confidential information and handle sensitive data, such as protected health information, with discretion. - Communicate clearly in person, by phone, email, and security radio, providing prompt and accurate information. - Facilitate security procedures by issuing ID badges and screening individuals according to established protocols. - Assist with wayfinding, parking validation, and deliveries, helping guests navigate campus facilities smoothly. Required Qualifications: - Graduation from high school or GED equivalent and at least six months customer service experience. - Demonstrated commitment to a respectful, inclusive environment. - Interest in handling large volumes of customers in a healthcare setting and balancing multiple priorities. - Must pass a comprehensive public safety background investigation and drug screening.
