Guest Relations Agent

RESPONSIBILITIES

• Conducts on-boarding calls for new corporate clients on company online university platform
• Acts as the first point of contact for a corporate clients after the initial sale, and provides guidance through the onboarding process
• Keeps accurate data and notes in the CRM database for client information and details
• Manages a Client Support team email inbox to answer client requests as quickly as possible (Zendesk)
• Learns company content in order to correctly coach clients on the material
• Participates in company events that host corporate clients
• Answering all inbound phone calls to the company
• Moderating events online for the company

SKILLS & QUALIFICATIONS

• High school diploma or GED preferred
• Professional phone skills
• Sales experience a plus
• Experience in previous customer support role
• Strong written and verbal communication skills
• Positive attitude and desire to help others
• Competent problem solver
• Technical aptitude with the ability to learn software programs
• Ability to type around 40 words per minute, (wpm)
• Experience with Google Drive, Sheets, and Docs
• Experience with HubSpot or other customer relationship management software, a plus
• Computer software skills including Microsoft Office, Google Suite and Mac operating systems