Guest Experience Supervisor ($31/hr.)

Surf. Sand. Sunset. Success.

Find Yours at Our Special Place.

Shimmering views of the Pacific await you at Hyatt Regency Huntington Beach Resort & Spa. Our stunning, Spanish-inspired resort offers guests remarkable meeting space, pampering spa treatments, irresistible restaurants, and superior service in a stunning seaside setting. Join us as “We Care for People So They Can Be their Best.”

Take a peek into our colleague experience as a Full Time Guest Experience Supervisor:

What does the role entail?

Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing

The responsibilities include assisting in overseeing any area in the Rooms Division. This can include the front office staff, guest services, and housekeeping. Duties may also include training, staff development and scheduling.

Qualifications

Your experience:

• A true desire to exceed our guests expectations to create everlasting experiences.
• Refined verbal and written communication skills.
• Ability to stand for entire shift and walk long distances.
• Ability to lift, push, pull and carry moderate amount of weight.
• Must be able to make quick decisions in tough situations.
• Experience and a thorough understanding of Front Office operations.
• Minimum of one-year previous Front Office experience.
• Must be proficient in general computer knowledge, including a working knowledge of Opera & Reserve.
• Candidates should be extremely detail oriented and organized.
• Candidates should possess proven leadership skills.
• The responsibilities include assisting in overseeing any area in the Rooms Division.
• Duties may also include training, staff development and scheduling.
• Flexible Schedule including weekends, Holidays and Overnight Shifts.

What You Will Love About Us

• Location, location, location!
• Flexible work schedules
• Full-time benefit eligibility after 30 days
• Discount hotel stays for colleagues, friends and family
• Tuition reimbursement
• Uniform provided and laundry is taken care of in house
• Complimentary parking in our underground structure
• Complimentary meals during work hours
• Hyatt Perks which includes thousands of national and local partners for various discounts.

Wellbeing

“Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose”

• Health, Dental, Vision Insurance eligibility after 30 days of employment
• 401(k) Retirement plan & Hyatt stock purchase plan.

Development

“Careers at Hyatt don’t have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based a colleague’s individual circumstances and take the form of a career lattice.”

°Learn and Grow: We are committed to the growth of our colleagues and provide a community where diverse individuals explore new ways of thinking and expanding capabilities

°A wide range of development tools through the Hyatt Learning platform for all colleagues

°Ability to cross-train and work within multiple positions that provide the opportunity to grow skills and value as a colleague

°With over 700 Hyatt Hotels and Resorts in the United States, opportunities for internal promotion are abundant.

Diversity

“Inclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all”

°Our Vision: Our commitment is to create an environment where people can bring their whole self to work each day – so they can be their best and perform at their best so they can better care for others.

°Hyatt Hotels and Resorts is recognized as one of FORTUNE Magazine, “100 Best Companies to Work For” in the United States for the 11thyear in the row.

°All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

Your experience:

• A true desire to exceed our guests expectations to create everlasting experiences.
• Refined verbal and written communication skills.
• Ability to stand for entire shift and walk long distances.
• Ability to lift, push, pull and carry moderate amount of weight.
• Must be able to make quick decisions in tough situations.
• Experience and a thorough understanding of Front Office operations.
• Minimum of one-year previous Front Office experience.
• Must be proficient in general computer knowledge, including a working knowledge of Opera & Reserve.
• Candidates should be extremely detail oriented and organized.
• Candidates should possess proven leadership skills.
• The responsibilities include assisting in overseeing any area in the Rooms Division.
• Duties may also include training, staff development and scheduling.
• Flexible Schedule including weekends, Holidays and Overnight Shifts.