Group Sales Coordinator & Front of House Associate

POSITION: Group Sales Coordinator & Front of House Associate

POSTED: April 29, 2026

TERM: Seasonal / Summer-Fall / May 20 through on or about September 6 2026, with possibility of extending contract (flexible start and end dates)

STATUS: Hourly, at-will, non-exempt employee

SUPERVISOR: Patron Services Manager Haley Barbieri

SCHEDULE: Weekly variable schedule Tuesday through Saturday; Mondays off

SALARY: $18.00 per hour

Reporting to the Patron Services Manager, the Group Sales Coordinator and Front of House Associate shall work on a varied, six-day-per-week schedule as per published schedules. The employee shall provide assistance with leadership in AudienceView training and use, patron and employee conflict resolution, troubleshooting ticket orders, and cash management.

• Coordinating with external groups to plan their visit to Shakespeare & Company, including tickets to shows, talkbacks, tours, and meal catering as desired
• Researching and initiating outreach to potential groups to plan a visit to Shakespeare & Company
• Updating group sales databases to reflect the most up-to-date contact information
• Partake in box office, concessions, and house management shifts as time allows outside of Group Sales work
  • Answering the Box Office phone
  • Filling orders by using Shakespeare & Company’s online ticketing system
  • Maintain Shakespeare & Company’s database on the same system
  • Scanning patron tickets
  • Ensuring patron safety in theaters
  • Selling food and drink at the concessions stand
  • Driving company golf cart for outdoor shows

As a member of the Patron Services Department, all staff shall make themselves available for general work calls or other duties as directed by their Supervisor (provided such additional duties fall within the typical work week), including necessary errands, Box Office, concessions, house management, and parking.

• Work professionally with other employees
• Maintain a positive and respectful attitude
• Work under pressure and deal with stressful situations during busy periods
• Be dependable and timely for scheduled shifts
• Manage multiple tasks
• Maintain excellent communication skills
• Work independently and part of a team
• Maintain a commitment to values of equity and inclusion and experience communicating effectively with groups of individuals from diverse backgrounds, identities, abilities, and experiences

This position will require a familiarity with Microsoft Office; sitting, standing, and stooping; reaching with hands and arms; use of hands to finger objects and controls; lifting and/or moving up to 25 pounds; close vision, distance vision, and peripheral vision; and reading of written, printed and/or computer screen data.

Shakespeare & Company is a professional live theater company in the heart of the Berkshires, presenting a vibrant summer performance season featuring the works of Shakespeare in repertory with classic and contemporary plays. The Company offers one of the most extensive actor training programs by a regional theater in the country and is home to an award-winning and nationally recognized theater-in-education program. Shakespeare & Company is committed to evolving its approach to diversity and inclusion to engender an active process and positive change toward equity in its employment and artistry. Our goal is to engage ourselves in endeavors that enrich and promote a more just society, and we seek to engage those who will embrace our vigorous commitment to inclusion, diversity, equity, and accessibility as well as anti-racism initiatives. We strongly encourage applications from groups historically underrepresented in theater and theater administration including People of the Global Majority, LGBTQIA+, women, people who are neurodiverse, and people with disabilities.