Grocery Store Manager - Sankofa Community Development

• Job Type: Full-Time
• Pay: $55,000 – $65,000/year
• Location: Fresh Start Market – 5029 St. Claude Avenue, New Orleans, LA 70117
• Schedule: Monday–Saturday; must be available to work Saturdays. One weekday off per week will be scheduled as a regular day off.
• Benefits: Health insurance, paid time off, and employee discounts�

• Oversee daily operations of the retail grocery store �
• Ensure consistent implementation of operating procedures across all Market areas
• Maintain product display standards, food safety compliance, and cleanliness
• Assist with stocking, organizing backroom storage, and rotating inventory as needed to support daily operations.�

• Manage café and juice bar offerings, prep coordination, and menu execution
• Maintain product display standards, food safety compliance, and cleanliness
• Ensure consistent implementation of operating procedures across all cafe areas�

Teaching Kitchen and Educational Programs

• Schedule and coordinate healthy cooking classes,� nutrition workshops, and activities with Education Programs Manager
• Coordinate activities to support healthy food education �

• Maintain a clear inventory tracking system, monitor stock levels and coordinate ordering
• Manage vendor relationships, pricing, and cost controls
• Manage spoilage with waste tracking systems
• Connect with local farmers and food producers for product purchasing�

• Supervise and train staff with coaching and performance feedback to support collaboration and growth
• Develop and maintain staff schedules in alignment with operational needs�

• Maintain point-of-sale systems and troubleshoot as needed
• Use digital tools to manage staff schedules, product lists, and reporting�

• Follow SOPs for equipment use, cleaning schedules, and daily workflows
• Train staff and interns on equipment handling, setup/closings, and customer service expectations
• Ensure all procedures are well-documented, accessible, and followed consistently
• Identify areas where new SOPs or adjustments are needed and take initiative to fill gaps�

• Create a welcoming and inclusive environment for shoppers and customers
• Collect and respond to customer feedback, adjusting offerings as needed
• Work with team to implement promotional strategies
• Attend internal meetings and contribute to broader organizational planning and reporting�

• 3+ years of experience in grocery store management preferred
• Proven ability to manage inventory systems, vendor orders, and cost controls
• Prior supervisory experience including hiring, scheduling, training, and coaching
• Knowledge of food safety and ServSafe best practices (ServSafe certification preferred)
• Familiarity with Clover POS or similar retail systems
• Experience writing or implementing Standard Operating Procedures (SOPs)
• Strong organizational, communication, and leadership skills
• Ability to work independently while collaborating with a broader team
• Experience with nonprofit or mission-based groceries a plus ● Knowledge of cafe and barista systems
• Knowledge of basic budget and accounting systems�

Work Environment and Physical Requirements
This role involves regular physical activity required to operate a community grocery, café, and teaching kitchen environment. Employees must be able to:

• Stand and walk for extended periods of time (up to 8 hours during a shift)
• Lift, carry, push, or pull items up to 40 pounds, such as boxes of produce, cases of product, and equipment
• Bend, reach, climb small step ladders, and perform repetitive motions
• Work in environments that may vary in temperature, including refrigerated areas, kitchen spaces, and outdoor areas during events
• Safely handle kitchen tools and equipment during café or teaching kitchen support
• Perform tasks that involve continuous interaction with customers, staff, volunteers, and vendors
• Tolerate moderate noise levels typical of a grocery and café setting
• Use a computer, POS system, and other digital tools for extended periods�

We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and the businesses we support.