Greenlight Community Education Coordinator

https://vimeo.com/1029357272?share=copy

Wilson is a city of around 50,000 people located in the heart of eastern North Carolina. We are about an hour from the Research Triangle and the buzz of the Raleigh area, and you can also quickly reach the North Carolina beaches.

The City of Wilson is known for innovation and outstanding service. We have top-rated, nationally accredited police, fire and recreation departments. Our parks and sports facilities are among the best in the nation, and our Vollis Simpson Whirligig Park is a unique and beautiful attraction that hosts concerts, farmers markets and the N.C. Whirligig Festival among other events. We are in the process of building a downtown field to host a Milwaukee Brewers’ minor league team starting in 2026.

Wilson has the strongest manufacturing base in our part of the state, including tire manufacturing, pharmaceutical and other industries. The Greenlight citywide broadband services help technology-based companies flourish.

In addition to competitive salaries, we offer a best-in-class benefits package that brings additional value to your total compensation. To learn more about our benefits package, click on the ‘Benefits’ tab above.

The hiring range for this position is $63,748.69 (minimum salary) to $87,791.62 (midpoint of range) dependent upon qualifications.

The Greenlight Community Coordinator is a highly visible, multidisciplinary role that sits at the intersection of sales enablement, public education, customer experience, and facility stewardship for both Greenlight Community Broadband and Gig East. This individual serves as a trusted guide for residents, entrepreneurs, small businesses, and community partners— helping them understand, adopt, and fully leverage Greenlight services and Gig East resources.

This role drives Greenlight sales through an education-first approach. The Greenlight Community Coordinator serves as a guide to residents interested in Greenlight services by spotlighting the value of Greenlight membership with technology demonstrations and community-curated outreach. This position will be Greenlight’s primary representative when organizing and supporting digital skills trainingprograms (whether owned by Greenlight or partner organizations), acting as both educator and relationship-builder, while also serving as a cornerstone presence at the Gig East Exchange, supporting daily operations, programming, Pearson Vue testing, and the overall member and visitor experience.

Success in this role requires a rare blend of people-first sales instincts, instructional confidence, operational reliability, and hospitality-driven customer service.

Major Duties

• Support Greenlight’s residential and small business growth by guiding prospective and current customers through service options, benefits, and next steps.
• Warm and educate audiences by demonstrating the value of Greenlight’s services rather than "hard sell," building trust that leads to informed adoption and long-term satisfaction.
• Partner closely with the Greenlight Sales and Marketing team to reinforce campaigns through in-person education, community presence, and other duties as assigned.
• Identify customer needs and connect them to appropriate Greenlight services, programs, or referrals.
• Support the Greenlight residential sales manager in customer prospecting, activation, and follow-up.

• Serve as a reliable, visible presence at the Gig East Exchange.
• Coordinate day-to-day facility operations, including opening/closing, space readiness, and general oversight.
• Support the event logistics, programming execution, and community gatherings.
• Help maintain calendars, room scheduling, and operational flow of the facility.
• Collaborate with Exchange leadership to ensure the space reflects innovation, accessibility, and community pride.
• Serves as a primary proctor for Gig East Exchange’s Pearson Vue Testing Center.
• Build relationships with Gig East Exchange members to ensure that Gig East is providing wrap-around support to create a path to Exchange graduation.

• Lead, evolve, and deliver the Greenlight Education and digital skills training programs for residents, businesses, nonprofits, and community organizations.
• Translate complex technology concepts (internet, connectivity, digital tools) into clear, accessible, and actionable learning experiences.
• Develop and facilitate workshops, orientations, tours, presentations, and one-on-one educational engagements.
• Serve as a trusted community educator and ambassador for Greenlight and Gig East.
• Develop events and programs to educate citizens on the uses and features of city applications and services.

• Deliver exceptional, hospitality-forward customer service to residents, members, partners, and visitors.
• Serve as a first point of contact at the Gig East Exchange, welcoming guests and setting the tone for the facility experience.
• Address questions, concerns, and issues with professionalism, empathy, and follow-through.
• Act as a liaison between customers, vendors, staff, and community partners.

• Represent Greenlight and Gig East at community events, meetings, and partner locations.
• Build and maintain relationships with local organizations, schools, nonprofits, and small businesses.
• Identify opportunities to expand educational programming and community impact.

Guidelines

• Guidelines include city, department, and Council policies and procedures, and city codes and ordinances. These guidelines are generally clear and specific, but may require some judgment, selection and interpretation in application.

Supervisory/Management Responsibility

• None

Education/Experience Requirements

• Specialized training or experience in education, community engagement, customer service, sales support, hospitality, or a related field.
• One to three years of relevant experience working in a public-facing, community-oriented role.
• Experience working with technology, broadband, entrepreneurship, education, or municipal services is preferred but not required.

Knowledge Requirements

• Strong interpersonal and relationship-building skills; comfortable engaging diverse audiences.
• Ability to educate, explain, and guide—especially in non-technical, human-centered ways.
• Sales-adjacent mindset focused on trust, clarity, and value rather than pressure.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple responsibilities.
• Comfort working independently while collaborating across teams.
• Skilled in using modern technology, digital tools, and basic content platforms.

• Primarily based at the Gig East Exchange, with regular community-based work.
• A combination of office, events, field exposure, and on-site engagement environments.
• Flexibility required to attend events during evenings, weekends, and occasional holidays.
• Light physical activity, including standing, walking, and lifting light objects.