GOVERNMENT OPERATIONS CONSULTANT II - 64054903

Requisition No: 875116

Agency: Department of Health

Working Title: GOVERNMENT OPERATIONS CONSULTANT II - 64054903

Pay Plan: Career Service

Position Number: 64054903

Salary: $38,659 - $56,000

Posting Closing Date: 05/07/2026

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Open Competitive Job Opportunity

Your Specific Responsibilities:

Join Team Duval. At DOH-Duval, we work every day to protect, promote, and improve the health of our community. Join a team that values innovation, collaboration, and public service. Our programs are recognized across Florida for their impact and effectiveness, and we are looking for dedicated professionals who want to make a real difference. If you are passionate about creating healthier communities, your future starts here.

As a member of the Florida Department of Health in Duval County (DOH Duval), the incumbent serves as the agency's Quality Improvement (QI) Coordinator under the direction of the program manager for the Office of Performance Improvement housed within the Division of Community Health Programs. This position is responsible for coordinating, supporting, and evaluating the DOH-Duval's QI initiatives. This includes supporting departmental QI projects from planning through completion, applying PDCA/PDSA methodology, monitoring CHD performance metrics, and ensuring progress toward established performance targets. The role requires hands-on experience guiding QI teams, supporting data driven decision making, and preparing clear, technically accurate documentation of QI activities.

This position provides key support to agency performance management efforts and PHAB re-certification by developing, maintaining, and organizing required QI documentation such as project charters, storyboards, standards tools, agendas, and meeting minutes. The role also supports the development, evaluation, and revision of DOH Duval's foundational plans and objectives such as the Strategic Plan (SP), Performance Management & Quality Improvement (PMQI), Workforce Development (WFD), Community Health Assessment (CHA), and Community Health Improvement Plan (CHIP) by analyzing and incorporating qualitative and quantitative data as well as community health statistics and population-level indicators, as appropriate.

This position is responsible for preparing written reports, summaries, and presentations that communicate technical information to leadership, multidisciplinary teams, and community partners. Responsibilities include presenting performance data, interpreting trends, and briefing the Performance Management Council on QI project status, CHD metrics, and customer satisfaction outcomes. The role requires facilitating structured discussions, multidisciplinary roundtables, and collaborative team sessions across multiple DOH Duval locations. The position fosters team collaboration, cultivates positive working relationships, and supports a shared vision for improvement while helping teams build momentum toward measurable outcomes. This position ensures adherence to DOH and PHAB standards, follows internal review and approval processes, and meets all reporting deadlines. The role also supports workforce development by assisting with QI related training and capacity building activities across departments.

The incumbent will perform other miscellaneous job-related duties, as assigned. This may include supporting the Organization in disaster and emergency management and response functions. This is a full-time, in-office position.

Applicants should have strength in the following core competency domains:

Public Health Competency Domain 1: Analytica Assessment Skills

• Collects and Analyzes Data: Gathers quantitative and qualitative data through various methods (surveys, focus groups, interviews) and conducts analyses to assess agency performance and identify differences across departments.
• Develop and Communicate Reports: Creates tables, graphics, and written reports to support innovation, set priorities, and guide quality improvement efforts, including goal setting and action plans.
• Performance Monitoring: Tracks progress on performance measures, such as CHD Dashboard Metrics and customer satisfaction, to ensure alignment with agency and programmatic goals.
• Applies Quality Improvement Techniques: Utilizes formal QI tools and methodologies (e.g., PDCA, DMAIC, Root Cause Analysis) and documents application in QI projects to drive continuous improvement.
• Represents Agency and Supports Decision Making: Represents the agency at DOH meetings and committees, and provides timely recommendations based on data analysis to inform decision-making and strategic planning.

Public Health Competency Domain 2: Policy Development & Program Planning Skills

• Manages strategic objectives related to PMQI in foundational plans: Develops, implements, and monitors timelines for agency quality improvement (QI) plan, ensuring alignment with DOH and national performance goals.
• Supports Program Development: Contributes to setting program goals and objectives and assists in implementing organizational foundational plans and strategies.
• Develops Guidance and Systems: Creates and provides guidance, tools, and systems to support team activities and enhance operational effectiveness.
• Coordinates Data and Reporting: Gathers and analyzes data from internal stakeholders for reporting and evaluating performance outcomes related to foundational documents and plans.
• Identifies Best Practices: Implements continuous QI strategies, identifies best practices, and develops reports nominations (for both review by internal and external parties), and storyboards, including annual progress reports and summaries related to QI initiatives.

Public Health Competency Domain 3: Communication skills

• Communicates Effectively: Delivers information both in writing and verbally with linguistic and cultural proficiency, using various methods such as reports, presentations, and fact sheets to reach professionals and the public.
• Facilitates Interactive Activities: Leads meetings, training, focus groups, and brainstorming sessions to support quality improvement (QI) activities.
• Provides Training and Technical Assistance: Offers guidance and support to stakeholders to ensure successful implementation of QI projects and activities.
• Engages Stakeholders and Supports Grant Writing: Solicits input to enhance service delivery and community health, and assists with grant writing, research, and preparation to align with the Agency Strategic Plan.

Public Health Competency Domain 6: Public health sciences skills

• Applies Public Health Sciences: Utilizes knowledge of biostatistics, epidemiology, and other public health sciences to support the planning and delivery of the 10 Essential Public Health Services.
• Understands Policies and Procedures: Keeps up to date with relevant policies, procedures, and guidance to effectively develop, implement, evaluate, and improve DOH-Duval's programs, services, and community initiatives.
• Incorporates Evidence-Based Practices: Uses evidence-based practices to inform the development and evaluation of the strategic planning and related objectives (PMQI, WFD, CHA, CHIP).
• Ensures Plan Alignment and Compliance: Ensures local plans align with statewide and national performance targets, participates in relevant meetings and training, and submits annual reports to meet DOH and national PHAB Re-accreditation standards.

Public Health Competency Domain 8: Leadership & Systems Thinking Skills.

• Demonstrates Systems Thinking: Recognizes how organizational processes, community health factors, and performance metrics interact, and uses this understanding to guide agency-wide quality improvement and performance management activities.
• Facilitates Collaborative Problem-Solving: Leads structured discussions, multidisciplinary roundtables, and QI team meetings to support consensus building, shared decision-making, and measurable improvement outcomes.
• Promotes a Culture of Quality: Models QI principles, supports the use of PDCA/PDSA cycles, and encourages continuous improvement to help teams achieve performance targets and strengthen organizational effectiveness.
• Supports Strategic Alignment: Ensures QI projects, performance measures, and improvement activities align with DOH-Duval's Strategic Plan, Workforce Development initiatives, and public health priorities.

Required Knowledge, Skills, and Abilities:

• Knowledge of national PHAB requirements, domains, standards, and measures.
• Knowledge of the project leader role, including scheduling, organizing, and effectively leading meetings.
• Knowledge of applicable rules, regulations, policies, and procedures related to assigned activities.
• Skill in research and analysis with the ability to creatively translate, interpret, and communicate information to diverse audiences.
• Skill in planning, organizing, coordinating, and completing work assignments within established deadlines.
• Skill in exercising initiative, fostering collaboration and teamwork, and demonstrating creativity that leads to improved work outcomes.
• Strong communication and interpersonal skills, including the ability to present complex information clearly and effectively.
• Skill in translating organizational vision into strategies with clear objectives and practical action plans that guide teams toward meeting goals.
• Skill in developing and presenting training materials for audiences with varying levels of expertise.
• Skill in writing, reviewing, and editing documents for presentations to senior-level managers and leadership.
• Ability to collect, analyze, and interpret community health data, epidemiologic indicators, and organizational performance data to identify, assess, and communicate the pros and cons of alternative strategies.
• Ability to use Quality Management and Quality Improvement tools (e.g., PDCA/PDSA, process maps, root cause analysis) to support and lead improvement initiatives.
• Ability to leverage tools, software, and web-based applications for data analytics (e.g., Excel, SPSS) and for workflow and collaboration (e.g., SharePoint, Teams, Planner).
• Ability to understand and apply relevant policies, procedures, and standards to ensure compliance and support effective program implementation.

Qualifications:

Minimum:

• This is an in-office position only. You must be willing to physically come into the office to perform the duties & responsibilities of the position.
• Willing to work before, during, and/or beyond normal work hours or days in the event of an emergency. This may include working in a special needs or Red Cross shelter, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
• At least two years of experience independently leading or co-leading quality improvement projects beyond coursework or certification requirements.
• At least two years of experience independently or co-facilitating structured discussions in a professional environment, such as guiding multidisciplinary roundtables, presenting data or findings to stakeholders, or coordinating collaborative team sessions.
• At least two years of professional experience writing reports containing technical information (e.g. community health assessment, progress reports, QI project storyboards, abstracts, etc.).

Preferred:

• A bachelor’s degree in healthcare administration, quality assurance, or a related field from an accredited college or university – or - at least four years of related work experience as described in this job advertisement
• At least two years of experience working with community health-related data and performing qualitative and quantitative analysis using tools such as Excel, SPSS, or SAS (this excludes IT programming or software development).
• Certification in areas such as Project Management Professional; Certified Professional in Healthcare Quality; and/or Lean Six Sigma (i.e. Black belt)

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Florida Department of Health in Duval County

921 N. Davis Street, Bldg. A, 2nd Floor

Jacksonville, Florida 32209

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com).

• Flexible Spending Accounts.
• Tuition waivers.
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.