Position Title: Program Delivery Specialist
GIRL SCOUT MISSION:
To build girls of courage, confidence, and character, who make the world a better place.
POSITION SUMMARY:
The Program Delivery Specialist position at Girl Scouts of the Green and White Mountains
(GSGWM) is responsible for successfully implementing the Girl Scout Leadership
Experience through program delivery, staff and volunteer trainings, and increasing
awareness of the Girl Scout program for our membership and future members. They are
responsible for building stronger girl and adult volunteer participation and retention
through exceptional program facilitation. They are expected to lead by example and be a
role model for girls, peers and other council staff. They will be responsible for seeking out
and cultivating new relationships with individuals and organizations in order to better serve
our membership. They are a member of the Girl Experience (program) team and will
collaborate to develop and deliver council wide programs and support GSGWM program
facilities as needed.
MAJOR ACCOUNTABILITIES:
1. Assists in achieving the goals of Girl Scout of the Green and White Mountain
(GSGWM) for girl and adult retention through virtual and in-person program
implementation. Will be responsible for managing data to achieve goals including
participation percentages, retention and other data sets as established by council
strategy goals.
2. Supports the implementation of strategies outlined in the council’s strategic plan,
annual business plan, and/or other council goals. Including maintaining fiscal
responsibilities and appropriate budget management.
3. Works with the Girl Experience, Community Engagement, and Facilities teams to
determine, develop and implement innovative techniques to ensure the effective
delivery of programs, engagement and retention strategies, long range property
planning, as well as the use and care of properties and program equipment.
4. Ensures well rounded and progressive program opportunities and skills trainings are
offered within their assigned geographic area as well as the greater council, which
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include programming for all age levels, all program pillars and meets the needs of
local communities and members.
5. Provides staff run programs, collaborates with partners for vendor/community
partner run programs and supports volunteers in facilitating programs.
6. Promotes and assists with council-wide events, programs, activities, public
relations, fund development endeavors, and partnership building.
7. Responsible for managing programs from conception to evaluation including
program design, budget management and financial tracking, implementation,
evaluation and collecting participant feedback for all assigned programs and
events.
8. Responsible for promoting, facilitating, and increasing participation in GSGWM
programs as assigned, including but not limited to: Higher Awards, Program
Aides/Leadership progression, Individually Registered Girls experience, special Girl
Scout interest groups, community service programs and awards, GSUSA badges
and curriculum, summer camp programs, property rentals, and other programs.
9. Responsible for assisting in recruitment, training, scheduling, and retaining
registered Girl Scout volunteers and seasonal staff to deliver programs.
10. Supervises and supports programs and summer camp operations as assigned (this
may include staff led overnight camps, days camps, or volunteer led camps) to
ensure safe and high-quality experience for campers. Follows all GSGWM, Girl
Scout, local, state, and federal guidelines for staffing, program delivery, and
operations.
11. Ensures programs take place in each geographic district assigned to this position so
that girl members have opportunities to participate in at least 3 programs outside of
troop meetings.
12. Other duties as assigned.
Day Camp Management and Supervision additionally includes:
1. Responsible for supporting volunteer camp staff and/or managing camp staff
including interviewing, onboarding, training, supporting, supervising, and evaluating
seasonal summer staff.
2. Manage and/or support summer day camp operations including but not limited to
food services, health services, aquatics and land programming, on-site and off-site
programming, family and council communications, and risk management. This may
include filling the role of on-site day camp director.
3. Collaborate with other Program Delivery Specialists supervising camp operations to
provide consistent programming, progression, processes, and oversight,
incorporating family interest and camper choice.
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MINIMUM EDUCATION/EXPERIENCE REQUIRED:
• Bachelor’s degree or equivalent experience in related field.
• Proven customer service experience with customers and volunteers.
• Two years program facilitation experience of both youth and adults.
• Two years outdoor program facilitation experience of both youth and adults, Girl
Scout experience preferred.
• One year program and outdoor program development experience strongly preferred.
• Two years supervisory experience of summer camp programs or youth programs
strongly preferred.
• Valid driver’s license and vehicle necessary to carry out assignments.
• Certification in First Aid/CPR or willingness to obtain.
• Certifications in a variety of specialized activity areas and skills or willingness to
obtain. Including some of the following: Lifeguarding, Small Craft, Archery,
Climbing, Wilderness First Aid/Wilderness First Responder.
• Belief and support of the mission of the Girl Scouts; membership in Girl Scouts
strongly preferred.
LANGUAGE SKILLS:
• Excellent, effective English language abilities, both oral and written.
• Fluency or conversational expertise in additional languages a plus
KNOWLEDGE, SKILLS AND ABILITIES:
• Knowledge of or willingness to learn Girl Scout program, policies, standards,
procedures, and ways of work.
• Strong team orientation and commitment to transparency when completing work.
• Combined superior communication, interpersonal, time management and
persuasive skills.
• Ability to project a high level of professionalism and customer service while
networking to the public.
• Ability to speak passionately and with conviction about the organizational mission
and importance to the public.
• Ability to stay calm and direct others in emergency situations.
• Demonstrated reasoning and negotiation skills to identify and resolve conflict.
• Demonstrated ability to handle sensitive information and maintain confidentiality.
• Experience with online platforms such as Excel, Word, PowerPoint, Microsoft 365
and general office equipment.
• Ability to work in a multi-location office environment
WORK SCHEDULE/CONDITIONS:
This position is a full time exempt position based upon the independent decision making
and employee supervision necessary for its success. Basic hours may consist of office hours, remote work at home, and 1-3 nights per week and every other weekend throughout
the year with the possibility of 3-4 weekends a month in peak Spring and Fall programming
months. Weekend hours consist of overnight and weekend programs that require overnight
stays at our camp properties and/or being on call for groups in the evening and overnight.
Will require flexible scheduling of work and travel time to accommodate council-wide
program needs.
Position is geographically based. Work locations may include offices or GSGWM properties
in Bedford, NH; Portsmouth, NH; Thetford, VT, Richmond, VT, and others, as well as
seasonal or one-time locations to deliver program or participate in team work days.
• Ability to work in a variety of inside and outside locations including all seasons and
weather conditions throughout the day and night.
• Able to sit upright and view computer screen for several hours at a time
• Ability to lift 35lbs and walk 2 miles on uneven outdoor terrain.
• Regular travel within two-state jurisdiction (New Hampshire and Vermont)
• Evening and weekend work commitments
• Travel for professional development training
• Independent work and goals as part of the Girl Experience team and crossfunctional work with other departments.
EQUIPMENT/SOFTWARE USED:
• General office equipment
• Microsoft Office Suite
• Salesforce Customer Relationship Management System
• Online platforms: Zoom, Webinar, Teams
SUPERVISORY RESPONSIBLITIES:
# of Direct Reports: 0-6 (dependent on day camps and the part-time program staff
assisting within the region)
# of Indirect Reports: 0-25 (dependent on day camps within the region)
This job description describes the general nature of the position without listing every
detail and is not to be considered a contract for employment, either expressed or
implied, between Girl Scouts of the Green and White Mountains. Job descriptions are not
all-inclusive and are not intended to be an exhaustive list of all job responsibilities. Job
descriptions are subject to change at the discretion of the Council.