New Orleans African American Museum 1417-1418 Governor Nicholls New Orleans, LA 70116 504.218.8254 jobs@noaam.org www.noaam.org The New Orleans African American Museum of Art, Culture and History (NOAAM) is dedicated to the preservation, presentation and interpretation of the African and African American culture and heritage of New Orleans and the African Diaspora. Position Gift Shop Assistant The Gift Shop Assistant is responsible for upholding and maintaining the NOAAM experience by warmly welcoming visitors, maintaining the aesthetic of the space with lite housekeeping, answering the phone and process sales transactions. They are knowledgeable individuals who inform guests of current exhibits, programming & history of the museum. Gift Shop Assistants receive incoming shipments, assist with inventory, pricing, stocking and storeroom coordination plus provide stellar customer service at the NOAAM Gift Shop. The Gift Shop Assistant is a quintessential part of “Front of the House” as well as being able to anticipate visitors’ needs and efficiently engage customer inquiries. Reports to: Front of House Manager Work Schedule: Wednesday - Sunday 9am to 5pm (FT up to 40 hours/ week) Thursday - Sunday 10:30am to 4:30pm (PT up to 25 hours/ week) Contract___ Hourly/Salary X ($15/hr) Retainer__ Areas of Focus include providing excellent customer service, maintaining the gift shop, reading room and exhibitions and projects happening on campus. Provide admin assistance on inventory, maintenance of the campus, general front of house duties on Wednesdays as an integral part of the Operations Team. Core Competencies: ● Service Orientation: Understands and anticipates the needs of internal and external customers. Discovers and meets the customer's underlying needs. Partners with the customer to create value for them. Tracks and anticipates market trends and patterns, conceptualizes / customizes products and services to address and shape customer needs. Provides support and New Orleans African American Museum 1417-1418 Governor Nicholls New Orleans, LA 70116 504.218.8254 jobs@noaam.org www.noaam.org resources to his team members to serve their customers. Creates and manages a positive perception of their own product / organization in the mind of the customer. Becomes a trusted advisor / educator to customers. ● Quality Orientation: Promotes and maintains high standards of quality at work. Applies discipline and a detailed orientation to work activities and constantly looks for ways to improve the quality of products or services. Encourages others to have high quality standards in their work. ● Planning & Organizing: Effectively organizing and planning work according to organizational needs by defining objectives and anticipating needs and priorities. Efficiently manage their time and the time of others and effectively handle multiple demands and competing deadlines. Identify goals, develop plans, estimate time frames and monitor progress. ● Entrepreneurial Orientation: The ability to sight business opportunities and take them to a logical end. This is done by generating creative ideas, applying sound commercial acumen. Takes an innovative approach to problem solving. It includes the ability to “think out of the box”, to go beyond the conventional, and a willingness to try out different solutions. At the Sr. VP and above, it is the ability to champion innovation and encourage new ideas from employees. Primary Roles & Responsibilities : ● Opening and closing duties ○ Follow ‘Opening & Closing’ checklist ○ First point of contact for visitors ○ Receives and tracks all mail and packages ○ Does a morning and closing walkthrough with checklist for tracking ● Greetings Guests ○ Standard NOAAM Welcome ○ Attend Weekly staff meetings ○ Manage Wild Apricot membership platform with Fund development Coordinator ○ Informing staff of guest arrival for meetings ○ Identify all board members by face and name ○ Answer phones and takes and distributes messages ○ Check mailbox daily, give to Operations Manager ○ Answer info@noaam.org emails daily ○ Operate register; checkout guests (admission & gift shop purchases) ○ Maintain the stock & appearance of Gift shop merchandise Donations ○ Answer any questions guests may have ● Create and update FAQs; should be updated quarterly New Orleans African American Museum 1417-1418 Governor Nicholls New Orleans, LA 70116 504.218.8254 jobs@noaam.org www.noaam.org ● Cash count - daily- report in square- admissions cash and donations cash Inventory support- monthly- pick a date and add it to calendar ● Light Housekeeping + Event support with Operations team ● Manage Reading Room - including book inventory and other articles etc located in the room ● Admin Support for Guest Services/Events Coordinator & Operations Coordinator
