Provides counseling to patients and families by direct and/or telephone contact; obtains genetic histories, assesses and evaluates pertinent risk factors; counsels patients and families about risk factors and proposed diagnostic procedures. Obtains signed consent forms, develops and records statistical data on caseload. Makes members/patients and their needs a primary focus of ones actions; develops and sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs. Builds rapport and cooperative relationship with members/patients. Considers how actions or plans will affect members; responds quickly to meet member/patient needs and resolves problems.