General Manager - HAVN SLX

Company Description

HAVN is a new kind of space for the modern professional - a destination where work, wellness, and community converge. Our vision is to build a world where no one feels alone in their pursuit of growth. Designed for founders, creators, and operators who value balance and belonging, HAVN provides physical spaces that nurture focus, health, and authentic connection.

The spaces feature dedicated workspaces, meeting rooms and phone booths, private offices, wellness studios, fitness centers, rooftop pool and lounge - all designed to elevate how our members live, work, and connect.

Role Description

HAVN is seeking a General Manager to lead HAVN SLX, our first location in downtown Salt Lake City. You’ll own day-to-day operations, drive membership growth, and shape a community that reflects HAVN’s values.

You’ll design and execute the systems, programs, and partnerships that make the space thrive, owning everything from sales and outreach to events and member experience. This role is ideal for a proven operator who’s passionate about creating environments that inspire collaboration, creativity, and growth. 

As General Manager, you’ll set the tone for hospitality and culture, lead the growth strategy, and ensure every detail reflects HAVN’s vision. You’ll work directly with HAVN’s CEO & Director of Operations to bring the brand vision to life, build and mentor the on-site team, and establish HAVN SLX as the blueprint for future HAVN locations.

Core Responsibilities

Coworking Growth & Revenue Management:

• Build and execute HAVN SLX’s sales playbook to increase memberships, event rentals and additional revenue opportunities.
• Own the entire customer lifecycle from lead generation and outreach to member onboarding and engagement. 
• Monitor and optimize pricing, membership offerings, and promotions to drive occupancy and revenue targets. 
• Track key performance metrics and adjust strategies for sustained growth.
• Manage the P&L to ensure financial sustainability and revenue optimization.

Community & Relationship Management:

• Build strong relationships with members, vendors, and external partners to create an engaged and connected community.
• Develop partnerships with local businesses, stakeholders, organizations, and influencers to enhance brand presence and member benefits.

Event Management & Brand Building:

• Work with our Experience team on planning and execution of creative, high-impact events, including networking opportunities, workshops, and community gatherings.
• Collaborate with leadership to drive brand awareness and promote offerings across digital and social platforms.

Hospitality & Experience Management:

• Deliver an exceptional hospitality experience by ensuring the space is welcoming, well-maintained, and professionally managed.
• Oversee the daily operations, including facility management, cleanliness, and vendor coordination.
• Provide seamless onboarding and support to new members, ensuring they integrate smoothly into the community.
• Address member inquiries, concerns, and operational issues with a solutions-oriented approach.

Key Qualities for Success

• Go-getter: You take on challenges with confidence, figure things out quickly, and don’t get intimidated by the unknown.
• Service-Oriented Leader: You have a passion for hospitality and the ability to elevate everyday moments into unforgettable experiences.
• Sales-Oriented: You are comfortable with outreach, lead generation, and closing deals. You know how to sell.
• Detail-Driven: You anticipate needs, execute efficiently, and sweat the small stuff that makes a big difference.
• Community Builder: You thrive on creating meaningful connections and promoting collaboration within a diverse community.
• Creative Problem-Solver: You proactively address challenges, think outside the box, and identify opportunities for continuous improvement.
• Entrepreneurial & Self-Starter: You take initiative and thrive in a fast-paced, growing environment. Experience working at early-stage startups is a plus.
• Event & Hospitality Expert: You have a keen eye for creating high-quality experiences and successful events.
• Creative & Resourceful: You think outside the box and find innovative solutions to drive membership growth and engagement. You have an eye for brand and design; familiar with tools like Canva, Eventbrite, and social platforms to execute events and social campaigns.

You might thrive in this role if you: 

• Are customer and community centric. You understand how to create exceptional experiences and pride yourself in building communities that keep people coming back. 
• Are a self-starter. You spot growth opportunities, come to the table with ideas, follow through without being asked twice, and take initiative to move projects forward with precision.
• Are highly organized and adaptable, able to prioritize across a dynamic project portfolio while adjusting quickly as business needs evolve.
• Love building from the ground up and thrive in fast-paced, evolving environments where no two days look the same.
• Take pride in the craft of selling and relationship-building, closing deals through trust and genuine connection.
• You thrive working cross-functionally in fast-moving teams, and you’re a clear communicator who can bring others along.

Qualifications

• 6+ years of experience in sales, hospitality, operations, or community management, ideally within coworking, real estate, or wellness spaces.
• Strong leadership and management skills
• Excellent organizational and communication skills
• Ability to multitask and prioritize effectively
• Knowledge of coworking industry trends and best practices
• Proficiency in budget management and financial analysis
• Bachelor's degree in Business Administration or related field
• Experience with OfficeRND and/or other coworking tools is a huge plus.
• Comfortable with cold outreach and lead generation.
• Proficiency in CRM systems, marketing tools, and social media platforms is a plus.
• Ability to work a flexible schedule to accommodate community events and other key responsibilities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to:

• Sit, stand, walk, or move throughout the workspace for extended periods.
• Lift and/or move up to 50 pounds occasionally.
• Use hands to handle, control, or feel objects, tools, or controls.
• Reach with hands and arms; bend, stoop, kneel, or crouch as necessary.
• Communicate effectively with team members and clients.
• Specific vision abilities may be required, including close vision, distance vision, color vision, and peripheral vision.

The above job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, or skills required. Additional tasks may be assigned as needed to meet business objectives. Aurum Property Management reserves the right to modify or update this job description at any time to reflect changes in job duties or business needs