General Manager

Company Description

Luna Bakery & Café, founded in 2011 in historic Cleveland Heights, has grown from a cozy European-style pastry shop to a local favorite with three locations and a production kitchen in Midtown. Renowned for its scratch-made pastries, artisan breads, custom cakes, and fresh, wholesome meals, Luna is a hub for community gatherings, offering a warm and welcoming atmosphere. Guided by core values such as providing an Above & Beyond Experience, fostering Creative & Curious contributions, and showing Genuine Thoughtfulness, Luna maintains a strong connection to the community through local partnerships and charitable initiatives. At Luna, quality food, genuine hospitality, and community spirit are at the heart of everything we do.

Role Description

We are seeking a full-time, on-site General Manager to join our team at Luna Bakery & Café in Moreland Hills, OH. The General Manager will oversee daily café operations, lead and mentor team members, ensure high standards of quality and hospitality, and manage inventory and financial performance. Responsibilities include developing schedules, maintaining compliance with health and safety standards, handling customer inquiries, and supporting initiatives to grow the business. The General Manager will work closely with staff to maintain the warm, welcoming atmosphere that Luna is known for and to uphold company values.

Qualifications

• Experience in leadership roles, team management, and staff development
• Strong organizational, problem-solving, and time-management skills
• Knowledge of restaurant operations, including inventory management and food safety standards
• Excellent communication and interpersonal skills to foster a collaborative team environment
• Passion for hospitality, customer service, and community building
• Proficiency in managing budgets, analyzing financial performance, and driving sales
• Ability to work in a fast-paced, on-site environment with a hands-on approach
• Experience in a bakery or café setting is a plus
• Availability to work varied shifts, including weekends and holidays - Cafe hours Tuesday - Sunday 7am-3pm