Fund Servicing Associate II

Join JPMorganChase as a Fund Servicing Associate II and be at the forefront of enhancing our operational services in fund accounting and administration. This role offers a unique opportunity for career growth and skill development, as you collaborate with a dynamic team and contribute to impactful solutions. Experience the benefits of being part of a leading financial institution that values innovation and continuous improvement.

As a Fund Servicing Associate II within our fund servicing team, you will monitor compliance exceptions at daily cutoffs, ensuring timely escalation of material issues.. Leveraging your broad knowledge of fund accounting and administration, you will provide advice and support to ensure progress within established procedures and policies. Your work will have a significant impact on our department, requiring you to apply your advanced analytical and problem-solving skills to develop solutions for varied and complex issues. Your advanced emotional intelligence will be key in building trusting relationships and influencing better outcomes for our team and clients. Your role will also involve planning and organizing your own work, and potentially that of a team, while continuously seeking opportunities for improvement and innovation in our operating platform.

Job responsibilities

• Exception Monitoring & Triage:
  Monitor compliance exceptions at daily cutoffs, ensuring timely escalation of material issues.

• Alert Investigation:
  Analyze exceptions using instrument data, rule logic, and prospectus terms to determine validity.

• False Alert Remediation:
  Work with data management and rule teams to fix false positives, validate fixes in test and production environments.

• Compliance Run Management:
  Ensure compliance processes and schedules complete on time; manage dependencies and re-runs to meet SLAs.

• Data Feed Issue Resolution:
  Research and resolve data import/feed issues with providers and internal stakeholders; document outcomes and preventive actions.

   

• Stakeholder Engagement:
  Collaborate with Operations, Technology, Investment teams, and third-party vendors for timely issue resolution.

• MI Production & Reporting:
  Generate and present MI on alert volumes, false positive rates, turnaround times, and run timeliness.

• Audit & Documentation:
  Maintain evidence, audit trails, and decision logs; ensure procedures are current and effective.

Required qualifications, capabilities, and skills

• Analytical Skills:
  Experience interrogating datasets to validate rule triggers and exception drivers.

• Investment Knowledge:
  Understanding of investment instruments, portfolio structures, and fund restrictions.

• Compliance Engine Familiarity:
  Knowledge of rule-based compliance engines and scheduling concepts.

• Root Cause & Defect Management:
  Proficiency in root cause analysis and implementing durable fixes.

• Communication:
  Strong written and verbal skills for escalation, stakeholder alignment, and audit documentation.

• Time Management:
  Ability to prioritize and meet daily cutoffs under SLA pressure.

• Data Tools Proficiency:
  Skilled with spreadsheets, data analysis tools, and interpreting flat files and feed logs.

Preferred qualifications, capabilities, and skills

• Investment Compliance Experience:
  Background in investment compliance, middle-office controls, or data operations.

• Rule Building Exposure:
  Experience with rule configuration for compliance engines and common data feeds/providers.

• Exception Management Workflow:
  Familiarity with ticketing/issue tracking tools.

• Market Data & Financial Products Knowledge:
  Understanding of market data, financial products, accounting platforms, and data vendors