FOXX Development Inc.
Website: www.foxxusa.com
Position: FTZ Operations & Customer Support Specialist
Location: On site- San Diego, Ca
Position Type: Full-Time
Job Summary
The FTZ Operations & Customer Support Specialist is responsible for managing day-to-day Foreign-Trade Zone (FTZ) operations, ensuring compliance with U.S. Customs and Border Protection (CBP) regulations, and serving as a primary point of contact for FTZ customers. This role ensures full adherence to U.S. Customs and Border Protection (CBP) regulations under 19 CFR Part 146, FTZ Board guidelines, and related federal trade laws. This role manages inventory control, documentation, duty optimization strategies, warehouse operations, and customer communication, and serves as the primary liaison with CBP, customs brokers, internal teams, and external partners to support seamless import/export activities and maximize cost savings through duty deferral, reduction, proper tariff classification, and ensure high service quality.
Key Responsibilities
FTZ Compliance
- Manage daily FTZ transactions, including admissions (e214), transfers, exports, and weekly entries
- Ensure compliance with 19 CFR Part 146, CBP regulations, and internal SOPs
- Maintain accurate FTZ inventory control system (ICS) records, including zone status (PF, NPF, Domestic)
- Prepare, file, and maintain all required customs documentation, including but not limited to Admissions (CF-214/e-214), Entries (CF-7501, CF-7512, CF-3461), In-Bond transactions, and related filings. Coordinate with customs brokers on FTZ filings and entry processing
- Support CBP audits, compliance reviews, and annual reconciliation
FTZ Operations
- Optimize duty savings and cost efficiencies by applying appropriate tariff classification and duty deferral/reduction techniques, zone-to-zone transfers, and other FTZ benefits
- Serve as the primary point of contact and liaison with CBP, the FTZ Board, and other regulatory bodies; respond to inquiries, prepare reports, and facilitate smooth interactions
Warehouse & Process Coordination
- Coordinate FTZ receiving, storage, segregation, and shipping activities with warehouse teams
- Collaborate closely with warehouse operations, customs brokers, carriers, and internal stakeholders to coordinate the efficient flow of goods into, within, and out of the FTZ
- Monitor physical inventory accuracy and investigate discrepancies
- Support FTZ manufacturing or manipulation activities (if applicable), including e216 reporting
Customer Support & Communication
- Act as the primary FTZ contact for customers regarding:
- FTZ procedures and benefits
- Admission and shipment status
- Duty deferral, re-export, and compliance questions
- Respond to customer inquiries in a timely and professional manner
- Provide customers with required reports and documentation
- Educate customers on FTZ processes and requirements
Reporting & Documentation
- Prepare FTZ operational and compliance reports
- Maintain records, SOPs, and audit documentation
- Track KPIs such as inventory accuracy, filing timeliness, and customer response time
- Identify process improvements to enhance efficiency and compliance
- Routinely update and report to direct management concerning activities related to the Foreign-Trade Zone
Qualifications & Experience
Required
- Bachelor’s degree in Business Administration, Supply Chain Management, International Trade, Logistics, or a related field
- At least 2-3 years of experience in FTZ operations
- Working knowledge of CBP regulations (19 CFR Part 146) and FTZ procedures
- Experience with FTZ software and/or customs broker systems
- Strong customer service, communication and business development skills
- Living in San Diego, California. Shorter commute to our San Diego FTZ warehouse
Preferred
- Experience working with customs brokers and CBP
- Knowledge of HTSUS classification and duty calculations
- Warehouse or logistics operations experience
- Familiarity with WMS / ERP systems
