Position is responsible for managing the daily operations of the Hotel Front Services staff including Valet, Bell, Door, Baggage Handlers and Shuttle Drivers.
Manages the employees of the departments noted above.
Develops and implements short-term (1-2 year) objectives and work unit goals
Interviews, schedules, trains, develops, empowers, coaches and counsels, recommend performance reviews, resolves problems, provides open communications and recommends discipline and termination as appropriate.
Recommends and implements services and procedural changes.
Monitors and controls expenses within approved budget constraints.
Develop Standard Operating Procedures, which govern the daily operations of the guest service area.
Manages the compliance of Standard Operating Procedures, safety regulations and ensure the optimal level of quality service and hospitality are provided to the hotel guests.
Responsible for the overall budget for the above departments.
Implement emergency training procedures to ensure appropriate protection of the staff and company assets.
Conduct Performance Reviews
Makes or recommends wage increases and promotions
Provides for safety and security
Handling employees' complaints or grievances
Recommends disciplinary action or disciplines employees
Plans work for above-noted departments
Supervises and monitor’s work
Monitors legal compliance with federal, state, and gaming laws
Has direct responsibility for management of those departments noted above
