Position Summary
As a Front Office Supervisor, you play a key role in overseeing the daily operations of the Front Desk and Valet/Bellperson teams. You are a frontline leader in ensuring our guests receive exceptional service from arrival through departure. This is an ideal role for someone who thrives in a fast-paced environment, has a talent for leadership, and demonstrates outstanding customer service.
The position supports the Front Office Manager, Assistant Front Office Manager, and Director of Rooms in coordinating guest services and team supervision, ensuring alignment with The Edgewater’s standards of excellence. You’ll lead by example, handle guest interactions with professionalism and warmth, and assist with training and development of front office staff.
Essential Job Functions
- Supervise Front Desk and Valet/Bellstaff operations during assigned shifts
- Greet guests, oversee arrivals and departures, manage room assignments and special requests
- Provide information about hotel services, local events, dining, and room availability
- Address and resolve guest concerns with professionalism and urgency
- Ensure compliance with The Edgewater’s brand standards and front office procedures
- Maintain the confidentiality and security of guest and hotel information
- Monitor and balance individual cash bank and ensure accurate transactions
- Assist with scheduling, training, and evaluating front office staff
- Support departmental accounting tasks, including guest accounts and receipts
- Coordinate with housekeeping, engineering, and other departments for seamless service delivery
- All other duties assigned
Qualifications
- At least 2 years of experience in a supervisory or front office management role (hospitality experience preferred)
- Proficiency with Opera PMS or similar systems (preferred)
- Strong communication skills, both verbal and written; bilingual a plus
- Proven leadership and team development skills, with the ability to coach and mentor others
- A passion for luxury hospitality and guest service excellence
- Strong organization, multitasking, and problem-solving abilities
- Availability to work varied shifts including evenings, weekends, and holidays
- Valid driver’s license with a clean driving record
