Front Office Medical Assistant

Job Title: Front Office Medical Assistant

Job Description

The front desk team member plays a key role in ensuring a smooth and welcoming experience for patients and visitors. This position supports both administrative and clinical operations through efficient check-in and check-out procedures, accurate documentation, and proactive communication.

Responsibilities

• Greet patients and visitors in a friendly and professional manner upon arrival.
• Check in patients by updating demographics, insurance information, primary care provider (PCP), and pharmacy details.
• Organize co-pays and outstanding balances, provide consent forms for signature, and distribute appropriate health questionnaires.
• Verify insurance eligibility using Batch Eligibility or on-demand tools; contact patients regarding inactive insurance or incorrect PCP assignments.
• Check out patients by collecting additional balances, providing visit summaries, specialist referral details, patient portal access, completed forms, and scheduling follow-up appointments.
• Post patient charges and payments; complete daily charge and payment reconciliation.
• Discharge patients after appointments, ensuring they receive all necessary information and follow-up instructions.
• Scan and upload documents into the Document Management system.
• Sort and distribute incoming mail and documents delivered by courier.
• Maintain a clean and organized work area, including the patient waiting area.
• Participate in staff meetings and educational sessions to support team collaboration.

Essential Skills

• 1+ years' experience in a medical office setting
• Proficiency in medical terminology
• Strong customer service skills
• Experience with medical assisting, electronic medical records (EMR), and appointment scheduling

Additional Skills & Qualifications

• Certified Medical Assistant (CMA) preferred
• Bilingual in English and Spanish preferred
• Experience supporting pediatric population preferred
• Basic Life Support (BLS) certification preferred

Work Environment

This position is 100% onsite in a pediatric primary care clinic in Hollywood. The shift is Monday to Friday from 8am to 5pm and every other Saturday from 8am to 5pm, with Week 1 totaling 42.5 hours and Week 2 totaling 51 hours.

This is a Permanent position based out of Hollywood, FL.

The pay range for this position is $30000.00 - $40000.00/yr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Hollywood,FL.

This position is anticipated to close on Apr 17, 2026.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I is embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

Actalent is an equal opportunity employer.

About Actalent

Actalent is a global leader in engineering and sciences services. For more than 40 years, we’ve helped visionary companies advance their goals. Headquartered in the United States, our teams span 150 offices across North America, EMEA, and APAC—with four delivery centers in India led by 1,000+ extraordinary employees who connect their passion with purpose every day.

Our Bangalore, Hyderabad, Pune, and Chennai delivery centers are hubs of engineering expertise, with core capabilities in mechanical and electrical engineering, systems and software, and manufacturing engineering. Our teams deliver work across multiple industries including transportation, consumer and industrial products, and life sciences. We serve more than 4,500 clients, including many Fortune 500 brands. Learn more about how we can work together at actalentservices.com.