You are an innovative Product Manager, passionate about creating intuitive leading products. You have found the right team.
Merchant Services is the global payment processing business for JPMorgan Chase & Co and the world's leading merchant acquirer with over $1+ trillion in annual transaction volume. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.
Within Merchant Services, the Payments and Commerce Solutions team is responsible for building an evolving suite of new platforms, products and services that will power millions of businesses globally, from small businesses to large corporate clients. Coupled with J.P. Morgan's comprehensive banking capabilities and global reach, these innovative and commerce-oriented growth initiatives will continue to differentiate us from other banking and FinTech competitors.
Front end payments is one of the key building blocks of our omnichannel product.
The success of an omnichannel solution resides in the ability for the shopper to pay with any payment method of their choice and the way such payment methods are presented to the shopper for both e-comm and in-store.
Job responsibilities
- Make sure that the largest variety of payment method can be offered to shoppers across all channels and that the interface with the shopper is as ergonomic as possible.
- End-to-end responsibility for front end payment methods: roadmap of payment methods in accordance with the vertical strategy, selection of front end Payment Methods for the omnichannel solution, integration of the payment method into JPMC acquiring platform, taking full ownership internally as well as externally. This includes working with cross-functional colleagues across the company as well as the Partners to achieve all aspects of the product.
- Make sure that such payments are end to end certified, fully integrated on the front end side as well as on the back-end side for payouts, reconciliation and reporting.
- Payment methods cover all debit / credit cards, gift cards, alternative payment methods (QR code payment methods, meal vouchers), PLCC. Covered geographies are the US, Canada, EMEA and later in APAC and LATAM.
- Ownership of the terminal range, payment application architecture, certifications and UI. Manage the relationship with terminal manufacturers.
- Knowledge sharing: Enable the rest of the organization to use all aspects of the product you are managing to the maximum, by passing on your knowledge on technical and commercial features
- Commercial Guidance: Grasp commercial offers most effective for your market segment and guide the Sales team on their usage; Working with other product managers, developments, new features, bug fixes and being an active part of the prioritization.
Required qualifications, capabilities, and skills
- Min. of 5 + yrs. experience in product management and in-store payments
- Requires an in-depth knowledge of EMV, payment methods, processing and acquiring. Deep knowledge of the payments landscape is also required including outside of the US, with the critical thinking skills to comprehend and interpret emerging trends.
- You will provide quarterly business reviews and be the key contact for payment methods partners.
- Exceptional people skills and the ability to develop strong working relationships at all levels of management, both internally and externally
- You are able to analyze data and concisely translate that into actions and results
- The role has a commercial side- you're comfortable negotiating with third party partners.
- Global Perspective: Ability to work seamlessly with a global, multicultural team
