We are looking for a Part time Spa attendant/Front desk associate!
Responsibilities:
• Welcome clients warmly, checking them in and out with care and efficiency.
• Manage client communication across email, social media, phone, and text like a pro. We value response speed highly.
• Encourage repeat visits by prebooking appointments to ensure client retention.
• Promote and educate clients about memberships, focusing on consistently hitting sales targets.
• Deliver top-tier hospitality to ensure every client feels valued and cared for.
• Strategically book appointments to help keep our therapists’ schedules running smoothly – your ability to book efficiently directly impacts teammates’ income!
• Handle payments and kindly enforce policies like late cancellation rules.
• Solve problems with a can-do attitude and know that multitasking is part of the role.
• Pitch in with team housekeeping – if you see it, clean it!
-General daily housekeeping - must be obsessed with cleanliness!
-Keep laundry fully stocked and organized daily
-Facilitate infrared sauna sessions for clients and answer questions they may have
-Responsible for upkeep of supplies and equipment
- Wear many hats – and rock them all – to support the team and clients!
Why Mood House?
We do things differently. As a locally owned and operated studio (hey there 👋, it's owner Cristina Wilson), my commitment to you is that every day I will wake up focused on creating a culture and environment that allows you to do the best work of your career.
As a team, we're proud that Mood House has been recognized as a "Must-Visit" concept by Allure Magazine and voted #1 Best Massage in Charlotte. Additionally, Charlotte Ballet Dancers and Carolina Panthers TopCats Cheerleaders choose our team for self-care. Grow with us! 🚀
Benefits:
• Full-Time Employees are eligible for health insurance through Blue Cross Blue Shield, PTO, paid parental leave, and monthly massages
• Frequent eligibility for performance raises
• Team Discount on all services and products at Mood House and sister brand Toccare
• Friends & family discount
• Access to team self-care days for complimentary sauna use
• Access to team discounts with local restaurant, beauty, wellness, and fitness businesses!
Requirements:
• Must have strong verbal skills, with the ability to write polished client-facing communications.
• Must thrive in a fast-paced environment and bring a positive attitude.
• Must be reliable.
• Full-Time employees must have previous spa or salon experience.
• Must have weekend availability.
Pay range: $15-$17 an hour
*Gym or spa experience preferred
Part Time 15-25 hours a week
Shifts Needed:
Monday evenings
Saturday Mornings
Sundays