Front Desk Shift Manager- Circus Circus

Caesars Entertainment
Reno, NV

Provide supervisory assistance, support and job knowledge to the various front office positions.

  • Supervise day-to-day activities of the front desk clerks and rack clerks
  • Perform pre-shift briefings for all front desk personnel
  • Handle any guest complaints/problems
  • Assist with group and VIP arrivals/departures
  • Review and make recommendations regarding scheduling
  • Act as the liaison between the other front office departments regarding requests for service from the hotel guests
  • Monitor rooms available and the placement of guests
  • Recommend and assist with the implementation of policies and procedures
  • Adhere to Payment Card Industry Security Standards (PCI Compliance)
  • Maintain established procedures of the front desk
  • Monitor clerk overages and shortages
  • Train new and existing front desk clerks
  • Assist guest services area when required
  • Answer phone calls as well as IVY requests in a timely manner, inputting work orders into Maximo for engineering and housekeeping requests
  • Monitor upsells through LUXE for agents
  • Assist with front desk kiosks to make sure they are working correctly
  • Ensure area is neat and fully stocked at the end of shift
  • Perform periodic reviews and counseling of employees as needed
  • Achieve daily maximum occupancy levels
  • Exemplify our core values, family style service, our mission and vision
  • Exemplify our DEI (diversity, equity, inclusion) culture
  • Perform other job-related duties as assigned 
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