Front Desk Agent - Hilton Garden Inn, Morgantown

The Hilton Garden Inn of Morgantown, WV is conveniently located in the Suncrest Towne Centre just steps from shopping and dining. It is also just minutes away from Ruby Memorial Hospital, West Virginia University, Mountaineer Field and the WVU Coliseum. Come join our fantastic team!

We are looking for a Front Desk Agent with a friendly attitude to become part of our team!

Compensation:    $13.00 per hour

Position Overview:
Responsible for checking-in and checking-out guests and responding to inquiries and problems in an
efficient, courteous and professional manner to achieve maximum customer satisfaction while complying
with all SOP’s.

What You'll Be Doing:

• Handle guest registration and room assignments, accommodating special requests whenever possible.
• Pre-register, block reservations and take same day reservations and when necessary future reservations following resort rate structures, discounts and selling strategies.
• Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
• Resolve customer complaints, assist customers in all inquiries in connection with resort services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
• Cancel room reservations according to procedures.
• Walk customers in a professional and courteous manner according to procedures.
• Cleaning and organizing on downtime.
• Adhere by the Hilton brand standards, trainings, and requirements.
• Cross train in Housekeeping to understand how a guest room is cleaned and prepared for guest use.
• Assist with laundry department with folding of linens when needed.

Non-essential Job Functions:
In addition to the performance of the essential functions, this position may be required to perform a
combination of the following supportive functions:

• Inventories guest room keys according to policy and request re-keying as necessary.
• Assist with responsibilities and duties in the absence or heavy volume in the areas of housekeeping, lobby, laundry, and public areas.

What We're Looking For:

• High School diploma.
• 1-2 years of experience working as a hotel front desk agent preferred.
• Competent computer skills including knowledge of Microsoft Word and Excel.
• Organizational skills and attention to detail.
• Follow instructions, respond to management direction; Take responsibility for own actions; Keep commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
• Manage difficult or emotional customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service; Respond to requests for service and assistance.

Additional Information: Kindly, be aware that the job description provided is not an exhaustive account of the activities, duties, or responsibilities entailed for this role. Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure the Team Member is trained in all duties and responsibilities of the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Up to Par Management and Taylor Hospitality are Equal Employment Opportunity companies, we are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability.

About the Company: Up to Par Management | Taylor Hospitality Vision is to be an Exceptional Hospitality and Golf Management Company built by Exceptional Team Members who are Delivering on our Purpose to Positively Impact Others.