· Process check-in and check-out transactions for guests
· Greet guests in the lobby and help with line management and crowd control
· Assist guests with their self-check in and check out needs at kiosk stations
· Manage hotel room inventory
· Handle end of the day bookkeeping, auditing and account reconciliation
· Assist guests with questions about the city and property
· Assist guests with booking dinner, show, etc… when necessary
· Assists with guest service recovery when possible
· Answer guest and team member phone or radio calls
· Maintains and Upbeat and Positive attitude at all times
· Responsible for being apprised of current events in hotel to assist guests
· Acts as a liaison on behalf of the guest to expedite guest requests
· Maintains a professional and courteous attitude towards all guests (internal and external)
· Anticipating guests needs and guest expectations
· Greets all guests with the proper introduction, and makes them feel welcome; answers telephone promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies.
· May be subject to smoking environment and moderate noise.
· Fast paced, high volume environment involving constant
· Must be able to stoop, reach and bend as necessary.
· Must be able to respond calmly and make rational decisions when handling guest demands in a fast-paced environment